Customer Service Representative

WaFd Bank•Farmington, NM

13d•$18 - $19

About The Position

WaFd Bank is hiring a Customer Service Representative (CSR) to support the financial health of its community. WaFd Bank serves consumer and business clients across nine Western states and emphasizes kindness, service, integrity, teamwork, ownership, simplicity, and discipline. The CSR serves as a valuable member of the branch by providing a friendly and courteous first impression and completing banking transactions efficiently and accurately. The position offers Monday through Friday work hours with weekends off, an opportunity to build a professional career in finance, and potential for growth, with promotion from within identified as a priority.

Requirements

High school diploma or approved equivalent.
Basic math skills, 10-key, and keyboarding ability.
Proficiency with standard Microsoft Office tools, including Excel, Word, Teams, and Outlook.
Well-developed smartphone and digital channel skills.
Organizational ability and excellent communication skills.
Personable and outgoing attitude, with the ability to talk with clients and build rapport and relationships.
Attention to detail and ability to provide accurate service.
Technical aptitude, including ability to use multiple computer systems and adapt to change.
Integrity and a strong work ethic.
Previous work experience in retail, consumer service delivery, or client relations.

Responsibilities

Provide friendly and courteous service that creates a positive first impression for branch clients.
Perform banking transactions efficiently and accurately.
Build rapport and relationships with clients.
Adhere to bank policies and procedures designed to comply with federal regulations, including the Bank Secrecy Act, USA Patriot Act, and OFAC regulations.
Reflect WaFd Bank’s corporate values and ethics, including integrity, teamwork, ownership, simplicity, discipline, service, and kindness.