Customer Service Representative
About The Position
The Customer Service Representative works with customers who have orders, complaints, or questions about products and services. The role provides solutions suited to individual situations and prioritizes customer needs throughout the process. Responsibilities include entering automotive glass orders, processing returns and deposits, assisting with inventory, communicating with customers by phone and in person, managing customer accounts, resolving complaints, and maintaining records. The representative develops working knowledge of the company's evolving products and services. The position is non-exempt and reports to the Branch Manager. The stated pay range is $20.00–$23.00, based on experience. Mygrant Glass describes itself as a wholesale automotive glass distributor and emphasizes teamwork and customer service.
Requirements
- Professional demeanor with superior telephone and people skills.
- Ability to communicate clearly.
- Ability to stay organized and multitask.
- General knowledge of Microsoft products.
- Ability to work collaboratively in a team environment.
- Excellent customer-conflict resolution skills.
- Willingness to learn and follow directives.
- Patience and attentiveness.
- Exceptional time-management skills and impeccable follow-through.
- Technological proficiency.
- High school diploma, GED, or equivalent preferred.
Nice To Haves
- Typing speed of 30 words per minute (preferred).
- High school diploma, GED, or equivalent (preferred).
Responsibilities
- Enter customer orders for auto glass parts and process customer returns.
- Process daily cash, credit card, and check deposits with accurate data entry.
- Assist with inventory by interacting with operations warehouse inventory control.
- Interact with customers by telephone and in person, providing information and assistance.
- Manage customer accounts with discretion and escalate customer concerns as needed.
- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Manage large amounts of incoming phone calls.
- Develop working knowledge of evolving products and services to better serve customers.
Benefits
- Health insurance
- Flexible Spending Plan
- Health Savings Plan
- Dental insurance
- Voluntary life insurance
- Vision insurance
- Paid time off
- Paid sick time
- Paid holidays
- 401(k) with matching
- Overtime pay when offered
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
