Customer Service Representative

GFL Environmental • Anoka, MN

13d

About The Position

The Customer Service Representative supports commercial and industrial clients within GFL’s Environmental Services division and helps sell and promote GFL’s solid waste services. The role handles incoming and outgoing customer calls and inquiries professionally, maintains accurate account records, performs high-volume data entry, tracks customer information, and processes service requests in a timely manner. The representative also assists outside sales representatives with appointment setting, customer tracking, and quotations.

Requirements

• High school diploma or GED.
• Two to five years of customer service experience.
• Ability to implement solutions to general and specific customer concerns.
• Ability to work in a fast-paced environment, meet deadlines, and perform under pressure.
• Good organizational and record-keeping skills.
• Ability to communicate effectively with customers and employees verbally and in writing.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Good problem-solving ability.
• Excellent data-entry skills.
• Valid work authorization in the country where the job is located; visa sponsorship is not provided.

Responsibilities

• Provide professional customer service by phone, email, web, or in person.
• Handle incoming and outgoing calls and resolve customer inquiries and concerns.
• Track customer data, enter information into system databases, and maintain account files.
• Coordinate with operations, sales, and field staff to communicate instructions and resolve service issues.
• Process payments, web requests, residential subscriptions, and customer refunds.
• Perform administrative tasks, including credit checks, contract scanning, and account setups and cancellations.
• Maintain an organized workspace, assist office visitors, and adhere to company policies and regulations.
• Assist outside sales representatives with appointment setting, customer tracking, and quotations.
• Promote GFL’s solid waste services to businesses and industrial establishments.

Benefits

• 15 days of paid time off
• Medical, dental, and vision plan options
• Health Savings Account with employer match option
• Paid parental leave
• 401(k) with employer match up to 4%
• Supplemental health plans through Aflac
• Employer-paid basic life insurance
• Employee-paid short-term disability option
• Employer-paid long-term disability
• Mental health support through Employee Assistance Program
• Seven paid holidays annually

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED