Customer Service Representative

Pest Hunters/Humbug Holiday Lighting•Baldwin, NY

About The Position

Pest Hunters/Humbug Holiday Lighting is hiring a Customer Service Representative to serve as a reliable point of contact between customers and the field team. The role supports the company’s mosquito, flea, tick, and pest control services by helping customers with scheduling, billing, and service questions, coordinating appointments, and following up after interactions. It also includes administrative work and accurate data entry. The company emphasizes teamwork, integrity, communication, accountability, and creating strong customer relationships. Compensation is $17.00 per hour, with bonus and commission potential mentioned in the benefits and working conditions.

Requirements

Excellent verbal and written communication skills.
Comfort with computers, email, and web-based tools.
Positive, patient, and detail-oriented attitude.
Strong time-management and multitasking skills.
Team-oriented approach and enjoyment of connecting with people.
Must be at least 18 years old.

Nice To Haves

Experience in pest control, landscaping, construction, or maintenance.
Experience managing small teams or training others.
Customer service or delivery driving experience, such as Uber, DoorDash, or Amazon.
Interest in leading others and taking ownership of results.

Responsibilities

Respond promptly to phone calls, emails, and chat messages.
Assist customers with scheduling, billing, and service inquiries.
Communicate professionally and empathetically in a way that reflects company values.
Coordinate service appointments and follow up with customers.
Perform administrative tasks and data entry accurately and efficiently.
Multi-task to support technicians and customers and help meet their needs.