Customer Service Representative (Flexible Working Hours)

Destination Pet • Scarborough, ME

14d

About The Position

Destination Pet is hiring a Customer Service Representative at Mutty Paws Academy. The role provides welcoming, helpful service to pet parents and their pets while supporting the facility’s day-to-day customer service operations. The representative answers phones, assists clients in person, gives facility tours, promotes services, manages pet check-ins and check-outs, and helps ensure vaccination records are current. The position also involves processing payments, balancing the cash drawer, responding professionally to complaints, escorting pets to and from their enclosures, and maintaining a clean and inviting lobby. Team members may also assist colleagues and perform other duties as assigned.

The role requires frequent standing and walking, climbing stairs, and lifting up to 40 pounds. Employees may be exposed to cleaning supplies, pet hair, and pet accidents. Availability on evenings, weekends, and holidays is required. Destination Pet states that it is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities.

Requirements

• High school diploma or equivalent.
• Strong communication skills across phone, in-person, and email interactions.
• Ability to use multi-line phone systems and computers.
• Ability to remain professional under pressure and solve problems.
• Ability to stand and walk frequently, climb stairs, and lift up to 40 pounds.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Previous customer service or retail experience.
• At least 1 year of customer service experience preferred.
• Enjoyment of working with people and pets.

Responsibilities

• Welcome pet parents and their pets.
• Answer phones and manage multiple tasks.
• Tour prospective clients through the facility and sell services.
• Ensure clients’ vaccination records are up to date.
• Manage pet check-ins and check-outs.
• Handle cash and card payments and balance the end-of-day cash drawer.
• Respond to complaints patiently and professionally.
• Escort pets to and from their enclosures.
• Keep the lobby clean and welcoming.
• Support other team members as needed.
• Perform other duties as assigned.

Benefits

• Telehealth
• 401(k)
• Pet insurance
• Tips
• DailyPay access to earned wages

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED