Customer Service Representative (Flexible Working Hours)

Destination Pet • Peachtree City, GA

4d • Onsite

About The Position

Destination Pet is hiring a Customer Service Representative at Peachtree Pets. The role welcomes and assists pet parents and their pets, helps clients understand and purchase services, and supports a positive, safe experience throughout check-in, check-out, and facility visits. The representative also handles phones, client records and payments, responds to complaints, escorts pets, and helps keep the lobby clean and welcoming. The work involves frequent standing and walking, climbing stairs, lifting up to 40 pounds, and exposure to cleaning supplies, pet hair, and animal accidents. Availability on evenings, weekends, and holidays is required.

Requirements

• High school diploma or equivalent.
• Strong communication skills across phone, in-person, and email interactions.
• Comfort with multi-line phones and computer systems.
• Ability to remain professional under pressure and solve problems.
• Ability to stand and walk frequently and climb stairs.
• Ability to lift 40 pounds.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Previous customer service or retail experience.
• At least one year of customer service experience.

Responsibilities

• Welcome pet parents and their pets.
• Answer phones and manage multiple tasks.
• Tour prospective clients through the facility and sell services.
• Ensure current vaccination records are on file.
• Manage pet check-ins and check-outs.
• Handle cash and card payments and balance the end-of-day cash drawer.
• Respond to complaints patiently and professionally.
• Escort pet guests to and from their enclosures.
• Keep the lobby clean and welcoming.
• Support other team members as needed.
• Perform other duties as assigned.

Benefits

• Telehealth
• 401(k)
• Pet insurance
• DailyPay access to earned wages

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED