Customer Service Representative (Flexible Working Hours)

Destination Pet, LLC • Baton Rouge, LA

3d • $12 - $14

About The Position

Destination Pet is hiring a Customer Service Representative at Petz Plaza to welcome clients and their pets, provide friendly and professional customer service, and support the facility’s daily operations. The role involves communicating with pet parents in person, by phone, and by email; helping clients learn about and purchase services; processing pet visits; and maintaining accurate vaccination records. The representative also handles payments and end-of-day cash balancing, responds to complaints, escorts pets around the facility, keeps the lobby clean, and assists other team members as needed.

The position requires frequent standing, walking, and stair climbing, and the ability to lift up to 40 pounds. Availability during evenings, weekends, and holidays is required. The role may involve exposure to cleaning supplies, pet hair, and animal accidents.

Requirements

• High school diploma or equivalent.
• Strong communication skills across phone, in-person, and email interactions.
• Ability to use multi-line phones and computer systems.
• Ability to remain professional and composed under pressure.
• Problem-solving skills.
• Ability to stand, walk, and climb stairs frequently.
• Ability to lift 40 pounds.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Previous customer service or retail experience.
• At least 1 year of customer service experience.

Responsibilities

• Welcome pet parents and their pets to the facility.
• Answer phones and multitask while assisting customers.
• Tour prospective clients through the facility and sell services.
• Ensure clients’ vaccination records are up to date and on file.
• Manage customer check-ins and check-outs.
• Handle cash and card payments and balance the end-of-day cash drawer.
• Respond to complaints patiently and professionally.
• Escort pets to and from their enclosures.
• Keep the lobby clean and welcoming.
• Support other team members as needed.
• Perform other duties as assigned.

Benefits

• Telehealth
• 401(k)
• Pet insurance
• Access to earned wages through DailyPay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED