Customer Service Representative (Flexible Working Hours)

Destination Pet, LLC • Santa Monica, CA

1d • Onsite

About The Position

Destination Pet is hiring a Customer Service Representative at Rover Kennels in Santa Monica. The role welcomes pet parents and their pets, provides helpful and professional customer service, and supports the day-to-day operation of the facility. The representative assists clients with questions and service information, manages pet arrivals and departures, and helps maintain a clean, welcoming lobby. The role involves frequent standing and walking, climbing stairs, handling leashes, and exposure to cleaning supplies, pet hair, and animal accidents. Evening, weekend, and holiday availability is required.

Requirements

• High school diploma or equivalent.
• Strong communication skills across phone, in-person, and email interactions.
• Ability to use multi-line phones and computer systems.
• Ability to remain professional under pressure and solve problems.
• Ability to stand and walk frequently and climb stairs.
• Ability to lift 40 pounds.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Previous customer service or retail experience.
• At least 1 year of customer service experience is preferred.
• Interest in and comfort with pets.

Responsibilities

• Welcome pet parents and their pets to the facility.
• Answer phones and manage multiple tasks.
• Give facility tours to prospective clients and sell services.
• Ensure clients’ pets have current vaccination records on file.
• Manage pet check-ins and check-outs.
• Handle cash and card payments and balance the end-of-day cash drawer.
• Respond to complaints patiently and professionally.
• Escort pets to and from their enclosures.
• Keep the lobby clean and welcoming.
• Support other team members as needed.
• Perform other duties as assigned.

Benefits

• Telehealth
• 401(k)
• Pet insurance
• Access to earned wages through DailyPay
• Pay starts at $18.47 per hour, depending on experience, plus tips

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED