Customer Service Representative (Flexible Working Hours)

Destination Pet • Delaware, OH

12d

About The Position

Destination Pet is hiring a Customer Service Representative at Pet Palace Delaware. The role welcomes pet parents and their pets, provides customer service in person and over the phone, supports facility tours and service sales, and helps ensure a safe, organized, and welcoming experience for clients and pet guests. The position involves frequent standing and walking, lifting up to 40 pounds, and exposure to cleaning supplies, pet hair, and animal accidents. Evening, weekend, and holiday availability is required.

Requirements

• High school diploma or equivalent.
• Strong communication skills across phone, in-person, and email interactions.
• Ability to use multi-line phones and computer systems.
• Ability to remain professional under pressure and solve problems.
• Availability to work evenings, weekends, and holidays.
• Ability to stand, walk, climb stairs, and lift 40 pounds.

Nice To Haves

• Previous customer service or retail experience.
• At least 1 year of customer service experience is preferred.

Responsibilities

• Welcome pet parents and their pets to the facility.
• Answer phones and multitask while assisting customers.
• Tour prospective clients through the facility and sell services.
• Ensure that current vaccination records are on file.
• Manage pet check-ins and check-outs.
• Handle cash and card payments and balance the end-of-day cash drawer.
• Respond to complaints patiently and professionally.
• Escort pet guests to and from their enclosures.
• Keep the lobby clean and welcoming.
• Support other team members as needed.
• Perform other duties as assigned.

Benefits

• Telehealth
• 401(k)
• Pet insurance
• DailyPay access to earned wages

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED