Customer Service Representative (Flexible Working Hours)

Destination Pet•Germantown, TN

13h•Onsite

About The Position

Destination Pet is hiring a Customer Service Representative at Brown Dog Lodge in Germantown. The role supports pet parents and their pets by providing a welcoming, professional customer experience and assisting with the daily operation of the facility. Responsibilities include customer service, facility tours and service sales, pet check-ins and check-outs, maintaining vaccination records, payment processing, and helping keep the lobby clean and welcoming. The representative also escorts pets to and from their enclosures and supports other team members as needed. The position requires frequent standing and walking, climbing stairs, and lifting up to 40 pounds. The work environment may involve cleaning supplies, pet hair, and animal accidents. The posting gives conflicting schedule information: it first says evening, weekend, and holiday availability is required, but later says the role is Monday through Friday with no weekends or major holidays necessary. Shifts may start as early as 7 a.m. and end as late as 6 p.m.

Requirements

High school diploma or equivalent.
Strong communication skills across phone, in-person, and email interactions.
Ability to use multi-line phone systems and computer systems.
Ability to remain professional and calm under pressure and solve problems.
Ability to stand, walk, and climb stairs frequently.
Ability to lift up to 40 pounds.
Availability requirements are inconsistent in the posting: one section says evenings, weekends, and holidays are required, while another says Monday through Friday with no weekends or major holidays necessary.