Customer Service Representative
Cargill•Chillicothe, OH
•Onsite
About The Position
The Customer Service Representative executes a limited scale of customer service activities for a single-site team. The role provides clerical and administrative support to help optimize the processing of complex customer orders and resolve order or delivery issues. It supports the Ag & Trading enterprise, which connects producers and users of grains and oilseeds through origination, trading, processing, and distribution, and provides farmer services and risk management solutions.
Requirements
- High school diploma, secondary education level, or equivalent.
- Minimum of four years of related work experience.
Responsibilities
- Perform complex administrative or clerical tasks in support of improvement projects and commitments, applying a basic understanding of customer service practices and procedures.
- Participate in executing customer service strategies.
- Inform customers about order status, invoices, and other standard information needed to complete sales.
- Provide administrative and clerical support for maintaining and updating tools, systems, relationships, and databases related to customer demand forecasts, shipments, and inventory management.
- Handle complex clerical, administrative, technical, or customer support issues under minimal supervision, escalating only the most complex issues to appropriate staff.
- Perform other duties as assigned.
Benefits
- Comprehensive benefit program including medical and/or other benefits, dependent on the position offered and hours worked.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
