Customer Service Representative

Hinderliter de Llamas & Associates • Fresno, CA

14d

About The Position

The Customer Service Representative provides local tax collection and administration services for jurisdictions in multiple states. The role supports sales/use and lodging tax collections, taxpayer notification and communication, compliance and education, and database management. The representative serves taxpayers, businesses, and the public primarily by phone and email, and processes tax returns, forms, applications, and payments. The position also handles compliance issues, applies local tax and business license ordinances, reconciles and reports tax revenue activity, resolves revenue discrepancies, and reviews taxpayer data for refunds and potential audits.

Requirements

• Strong computer, clerical, and technical skills, including demonstrated proficiency in Excel, Outlook, and Word.
• Excellent verbal and written communication skills and ability to manage a large call volume.
• Exceptional customer service skills and ability to de-escalate sensitive issues while upholding City standards and requirements.
• Proven accuracy and care in data entry and analysis.
• Ability to work independently, with strong organizational, decision-making, interpersonal, and conflict-resolution skills.
• Ability to work effectively and complete tasks in a timely manner despite a heavy workload, frequent interruptions, and other occurrences inherent to the position.
• Ability to learn quickly.

Nice To Haves

• Previous revenue or tax collection experience.
• Knowledge and experience applying and interpreting local government ordinances and government-imposed transaction-based taxes and fees.

Responsibilities

• Provide customer service to taxpayers, businesses, and the public, primarily via phone and email.
• Process and review tax returns, forms, applications, and payments daily.
• Notify taxpayers about outstanding compliance issues, review those issues, and resolve them.
• Interpret and apply local tax and business license ordinances.
• Reconcile and report on tax revenue activities monthly.
• Identify, explain, and communicate to resolve revenue discrepancies.
• Analyze and review taxpayer data for refunds and potential audits.
• Support sales/use and lodging tax collections, taxpayer communication, compliance and education, and database management.

Benefits

• Opportunity to participate in a 401(k).
• Medical, dental, vision, life/AD&D, LTD, and Employee Assistance Program.
• Paid vacation, sick time, and holidays.
• Employee Stock Ownership Plan.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed