Customer Service Representative- Afternoon Shift- (Part-Time Temp-to-Hire)
About The Position
Zymo Research is seeking a positive and solutions-oriented individual to join the customer service team on a Part-Time Temporary to hire basis. The role involves supporting customers worldwide with order and product-related inquiries, managing incoming orders, and collaborating with internal departments to fulfill customer requests. The representative will also identify customer needs to ensure a positive customer experience and contribute to continuous process improvements. This position is based at the Zymo Research Operations facility in Tustin, CA, with a schedule of 12:30 PM - 4:30 PM, Monday through Friday.
Requirements
- A high school diploma, general education degree, or equivalent
- Experience in customer service principles and practices
- Proficiency in Microsoft Office (Outlook, Word, and Excel)
- Strong interpersonal and communication skills, both verbal and written
- Ability to work independently, multi-task, and adapt to evolving customer service processes
- Demonstrated attention to detail in administrative, order-processing, data-entry, or customer operations work
Nice To Haves
- Experience with ERP/CRM systems preferred
- NetSuite experience strongly preferred
Responsibilities
- Receive and accurately process orders placed via email, fax, and phone using Oracle NetSuite
- Provide phone and email support to customers on order and product-related inquiries in a friendly, professional manner
- Resolve and follow-up on order-related discrepancies
- Coordinate returns, replacements, refunds, and credit memos
- Provide customer insight, feedback, and participate as a consultant to the internal team for customer experience improvements
- Cultivate good relationships with key accounts
- Maintain accurate records of customer communications, order changes, and internal notes
- Collaborate with internal teams to fulfill customer requests
- Advise customers on lead times, current promotions, and company policies
- Provide feedback on workflows and processes to identify and optimize areas of improvement
Benefits
- Complimentary fruit, snacks, and beverages
- Complimentary catered lunches on Thursdays
- Complimentary EV Charging
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
