Customer Service Representative (Temp-to-Hire)
About The Position
Zymo Research is seeking a positive, solutions-oriented Customer Service Representative to support customers worldwide with order- and product-related inquiries. The role processes incoming orders and collaborates with other departments to fulfill customer requests, while identifying customer needs and contributing to a positive customer experience and continuous process improvement. This is a full-time, temp-to-hire position based onsite at the Zymo Research Operations facility in Tustin, California. The position offers an estimated base compensation of $22 to $24 per hour at the time of posting. Actual compensation is determined based on factors including location, experience, knowledge, skills, abilities, and other permitted factors.
Requirements
- High school diploma, general education degree, or equivalent.
- Experience with customer service principles and practices.
- Proficiency in Microsoft Office, including Outlook, Word, and Excel.
- Strong verbal and written interpersonal and communication skills.
- Ability to work independently, multitask, and adapt to evolving customer service processes.
- Demonstrated attention to detail in administrative, order-processing, data-entry, or customer operations work.
Nice To Haves
- Experience with ERP or CRM systems; NetSuite experience is strongly preferred.
Responsibilities
- Receive and accurately process orders placed by email, fax, and phone using Oracle NetSuite.
- Provide friendly, professional phone and email support for customer order- and product-related inquiries.
- Resolve and follow up on order-related discrepancies.
- Coordinate returns, replacements, refunds, and credit memos.
- Share customer insights and feedback and consult with internal teams on customer experience improvements.
- Cultivate relationships with key accounts.
- Maintain accurate records of customer communications, order changes, and internal notes.
- Collaborate with internal teams to fulfill customer requests.
- Advise customers on lead times, current promotions, and company policies.
- Provide feedback on workflows and processes to identify opportunities for improvement.
Benefits
- Complimentary fruit, snacks, and beverages.
- Complimentary catered lunches on Thursdays.
- Complimentary EV charging.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
