Gas Station Cashier/Customer Service Representative
About The Position
Under the general supervision of the Store Manager and District Operations Manager, the Customer Service Representative supports daily store operations while upholding the company’s commitment to exceptional customer service. The role includes cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe, welcoming environment. The CSR represents H&S Energy through friendly interactions, product knowledge, and efficient service. The scheduled shift is Thursday through Sunday, 1:45 PM to 10:15 PM. The role involves working indoors and outdoors in varying weather conditions and exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment. Reasonable accommodations may be made as required by law.
Requirements
- Strong customer service and communication skills.
- Ability to multitask and stay organized in a fast-paced setting.
- Self-motivated and dependable, with strong follow-through and attention to detail.
- Ability to follow direction, take initiative, and maintain professionalism under pressure.
- Comfort using computers and POS systems.
- Ability to work effectively in a team environment.
- Flexible availability, including nights, weekends, and holidays.
- Frequent standing, walking, bending, and lifting up to 50 pounds.
- Ability to use hands, arms, and vision to operate POS systems and restock merchandise.
- Ability to work indoors and outdoors in various weather conditions.
- Ability to communicate clearly and effectively in person and over the phone.
Nice To Haves
- High school diploma or equivalent.
- Previous experience in retail, food service, or other customer-facing roles.
- Basic knowledge of POS systems and cash-handling procedures.
- CPR and First Aid training.
- Basic Microsoft Office skills.
Responsibilities
- Greet customers professionally and create a welcoming environment.
- Provide friendly, efficient, and accurate checkout service.
- Follow the company’s Four Steps of Customer Service and support customer satisfaction and Mystery Shop performance.
- Communicate promotions, loyalty programs, and product recommendations.
- Represent the company professionally in appearance, communication, and conduct.
- Operate the POS system for cash, credit, and debit transactions.
- Give correct change, issue receipts, and process refunds or exchanges according to company policy.
- Perform safe drops, cash counts, and end-of-shift drawer balancing according to procedures.
- Verify identification for age-restricted items and credit transactions.
- Stock shelves, coolers, and displays; maintain product organization, pricing, and visual presentation.
- Maintain signage and promotional materials and ensure pricing accuracy.
- Remove expired, damaged, or recalled items and report discrepancies to the Station Manager.
- Keep sales floors, counters, and displays neat, clean, and clutter-free.
- Prepare and maintain self-serve and ready-to-eat food and beverage stations, including coffee, fountain drinks, and roller grills.
- Follow food safety, sanitation, and temperature guidelines; regularly clean and sanitize equipment.
- Maintain cleanliness throughout the facility, including restrooms, the fueling area, and trash disposal.
- Refill windshield washer stations, paper towels, and squeegees at the pumps.
- Follow safety and emergency response procedures, including knowledge of shutoff systems.
- Immediately report equipment malfunctions and safety hazards to management.
- Follow the station’s shift duties checklist.
- Understand and assist with car wash operations, if applicable.
- Perform other job-related duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
