Gas Station Cashier/Customer Service Representative
About The Position
Under the general supervision of the Store Manager and District Operations Manager, the Customer Service Representative supports daily store operations while upholding the company’s commitment to exceptional customer service. The role includes cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for customers. The CSR represents H&S Energy through friendly interactions, product knowledge, and efficient service. The position also includes handling cash and register transactions, stocking and merchandising products, preparing and maintaining food and beverage stations, cleaning the facility and equipment, and following safety and emergency procedures. The employee follows assigned shift checklists, assists with car wash operations if applicable, and performs other job-related duties assigned by management.
Requirements
- Strong customer service and communication skills.
- Ability to multitask and stay organized in a fast-paced setting.
- Self-motivated and dependable, with strong follow-through and attention to detail.
- Ability to follow direction, take initiative, and maintain professionalism under pressure.
- Comfort using computers and POS systems.
- Flexible availability, including nights, weekends, and holidays.
- Ability to work effectively in a team environment.
- Ability to stand, walk, bend, and lift up to 50 lbs frequently.
- Ability to work indoors and outdoors in various weather conditions.
- Ability to communicate clearly in person and over the phone.
- Ability to use hands, arms, and vision to operate POS systems and restock merchandise.
Nice To Haves
- High school diploma or equivalent.
- Previous experience in retail, food service, or customer-facing roles.
- Basic knowledge of POS systems and cash-handling procedures.
- CPR and First Aid training.
- Basic Microsoft Office skills.
Responsibilities
- Greet customers professionally and provide a welcoming environment.
- Deliver friendly, efficient, and accurate checkout service.
- Follow the company’s Four Steps of Customer Service and support customer satisfaction and Mystery Shop performance.
- Communicate current promotions, loyalty programs, and product recommendations.
- Represent the company professionally in appearance, communication, and conduct.
- Operate the POS system for cash, credit, and debit transactions.
- Give correct change, issue receipts, and process refunds or exchanges according to company policy.
- Perform safe drops, cash counts, and drawer balancing at shift end.
- Verify identification for age-restricted items and credit transactions.
- Stock shelves, coolers, and displays; maintain organization, pricing, and visual presentation.
- Maintain signage and promotional materials and report pricing discrepancies.
- Remove expired, damaged, or recalled products and report discrepancies to the Station Manager.
- Keep the sales floor, counters, and displays neat and clean.
- Prepare and maintain self-serve and ready-to-eat food and beverage stations.
- Follow food safety, sanitation, and temperature guidelines; clean and sanitize equipment regularly.
- Maintain cleanliness of the facility, including restrooms, fueling areas, and trash disposal.
- Refill windshield washer stations, paper towels, and squeegees at pumps.
- Follow safety procedures and emergency response protocols, including knowledge of shutoff systems.
- Promptly report equipment malfunctions and safety hazards to management.
- Follow the station’s shift duties checklist.
- Understand and assist with car wash operations, if applicable.
- Perform other job-related duties assigned by management.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
