Gas Station Cashier/Customer Service Representative
About The Position
Under the general supervision of the Store Manager and District Operations Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company’s commitment to exceptional customer service. The role includes cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe, welcoming environment. The CSR represents H&S Energy through friendly interactions, product knowledge, and efficient service. The position includes graveyard, closing, morning, and swing shifts. Graveyard hours are 10:00 PM–6:30 AM. Closing hours may be 2:00 PM–2:30 PM or 1:30 PM–10:00 PM. Morning hours are 6:00 AM–2:30 PM. Swing shifts may start at 7:00 AM, 8:00 AM, 9:00 AM, or 10:00 AM and are eight-hour shifts.
Requirements
- Strong customer service and communication skills.
- Ability to multitask and stay organized in a fast-paced setting.
- Self-motivated and dependable, with strong follow-through and attention to detail.
- Ability to follow direction, take initiative, and remain professional under pressure.
- Comfort using computers and POS systems.
- Flexible availability, including nights, weekends, and holidays.
- Frequent standing, walking, bending, and lifting up to 50 pounds.
- Ability to work indoors and outdoors in various weather conditions.
- Ability to communicate clearly and effectively in person and over the phone.
Nice To Haves
- High school diploma or equivalent preferred.
- Previous experience in retail, food service, or customer-facing roles preferred.
- Basic knowledge of POS systems and cash-handling procedures.
- CPR and First Aid training is a plus.
- Basic Microsoft Office skills are a plus.
Responsibilities
- Greet customers professionally and create a welcoming environment.
- Provide friendly, efficient, and accurate checkout service and follow the company’s Four Steps of Customer Service.
- Communicate promotions, loyalty programs, and product recommendations.
- Represent the company professionally in appearance, communication, and conduct.
- Operate the POS system for cash, credit, and debit transactions; provide correct change and receipts and process refunds or exchanges according to policy.
- Perform safe drops, cash counts, and drawer balancing at shift end.
- Verify identification for age-restricted purchases and credit transactions.
- Stock and organize shelves, coolers, and displays; maintain signage and pricing accuracy.
- Remove expired, damaged, or recalled items and report discrepancies to the Station Manager.
- Keep sales floors, counters, and displays neat and clean.
- Prepare and maintain self-serve and ready-to-eat food and beverage stations, following food safety, sanitation, and temperature guidelines.
- Clean and sanitize equipment regularly.
- Maintain cleanliness throughout the facility, including restrooms, fueling areas, and trash disposal.
- Refill windshield washer stations, paper towels, and squeegees at pumps.
- Follow safety and emergency response procedures, including knowing shutoff systems.
- Report equipment malfunctions and safety hazards to management immediately.
- Follow the shift duties checklist for assigned shifts.
- Understand and assist with car wash operations if applicable.
- Perform other job-related duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
