Gas Station Cashier/Customer Service Representative

Hassan & Sons Inc•Vacaville, CA

1d•$18 - $19•Onsite

About The Position

Under the general supervision of the Store Manager and District Operations Manager, the Customer Service Representative supports daily store operations while upholding the company’s commitment to exceptional customer service. The role includes cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe, welcoming environment for customers. The CSR represents H&S Energy through friendly interactions, product knowledge, and efficient service. The position operates in a retail fuel environment, indoors and outdoors and in various weather conditions. Work involves frequent standing, walking, bending, and lifting up to 50 pounds, as well as using hands, arms, and vision to operate POS systems and restock merchandise. The role may involve exposure to cleaning chemicals, fuel fumes, and typical retail-fuel-environment noise. The listed shifts are graveyard, 9:00 p.m.–5:30 a.m., and evening, 1:00 p.m.–9:30 p.m.; open availability is requested.

Requirements

Strong customer service and communication skills.
Ability to multitask and stay organized in a fast-paced setting.
Self-motivated and dependable, with strong follow-through and attention to detail.
Ability to follow direction, take initiative, and maintain professionalism under pressure.
Comfort using computers and POS systems.
Flexible availability, including nights, weekends, and holidays; open availability is requested.
Ability to meet the position’s physical demands, including frequent standing, walking, and bending and lifting up to 50 pounds.
Ability to work indoors and outdoors in various weather conditions.
Ability to communicate clearly and effectively in person and over the phone.

Nice To Haves

High school diploma or equivalent.
Previous experience in retail, food service, or customer-facing roles.
Basic knowledge of POS systems and cash-handling procedures.
CPR and First Aid training.
Basic Microsoft Office skills.

Responsibilities

Greet customers enthusiastically and professionally, creating a welcoming environment.
Provide friendly, efficient, and accurate checkout service while maintaining a positive attitude.
Follow the company’s Four Steps of Customer Service and support customer satisfaction and Mystery Shop performance.
Communicate promotions, loyalty programs, and product recommendations to customers.
Represent the company professionally in appearance, communication, and conduct.
Operate the POS system for cash, credit, and debit transactions; provide correct change and receipts and process refunds or exchanges according to company policy.
Perform safe drops, cash counts, and end-of-shift drawer balancing according to standard procedures.
Verify identification for age-restricted items and credit transactions.
Stock and organize shelves, coolers, and displays; maintain correct pricing and visual presentation.
Maintain signage, promotional materials, and pricing accuracy.
Remove expired, damaged, or recalled items and report discrepancies to the Station Manager.
Keep the sales floor, counters, and displays neat, clean, and clutter-free.
Prepare and maintain self-serve and ready-to-eat food and beverage stations, including coffee, fountain drinks, and roller grill items.
Follow food safety, sanitation, and temperature guidelines; regularly clean and sanitize equipment.
Maintain cleanliness throughout the facility, including restrooms, fueling areas, and trash disposal.
Refill windshield washer stations, paper towels, and squeegees at the pumps.
Follow safety procedures and emergency response protocols, including knowledge of shutoff systems.
Promptly report equipment malfunctions and safety hazards to management.
Follow the station’s shift duties checklist for assigned shifts.
Understand and assist with car wash operations, if applicable.
Perform other job-related duties as assigned by management.