Gas Station Cashier/Customer Service Representative
About The Position
Under the general supervision of the Store Manager and District Operations Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company’s commitment to exceptional customer service. The role includes cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for customers. The CSR represents H&S Energy and creates a positive experience for every guest through friendly interactions, product knowledge, and efficient service. The position also involves stocking and merchandising, food and beverage preparation, facility upkeep, and following safety procedures.
Requirements
- Strong customer service and communication skills.
- Ability to multitask and stay organized in a fast-paced setting.
- Self-motivation, dependability, follow-through, and attention to detail.
- Ability to follow direction, take initiative, and maintain professionalism under pressure.
- Comfort using computers and POS systems.
- Flexible availability, including nights, weekends, and holidays.
- Ability to work effectively in a team environment.
- Frequent standing, walking, bending, and lifting up to 50 lbs.
- Ability to use hands, arms, and vision to operate POS systems and restock merchandise.
- Ability to work indoors and outdoors in various weather conditions.
- Ability to communicate clearly and effectively in person and over the phone.
Nice To Haves
- High school diploma or equivalent.
- Previous experience in retail, food service, or customer-facing roles.
- Basic knowledge of POS systems and cash-handling procedures.
- CPR and First Aid training.
- Basic Microsoft Office skills.
Responsibilities
- Greet customers enthusiastically and professionally, creating a welcoming environment.
- Provide friendly, efficient, and accurate checkout service while maintaining a positive attitude.
- Follow the company’s Four Steps of Customer Service and support strong customer satisfaction and Mystery Shop performance.
- Communicate promotions, loyalty programs, and product recommendations to customers.
- Represent the company professionally in appearance, communication, and conduct.
- Operate the POS system for cash, credit, and debit transactions; issue receipts and process refunds or exchanges according to policy.
- Give correct change and perform safe drops, cash counts, and end-of-shift drawer balancing according to procedures.
- Verify identification for age-restricted products and credit transactions.
- Stock shelves, coolers, and displays; maintain product organization, pricing, signage, and promotional materials.
- Remove expired, damaged, or recalled products and report discrepancies to the Station Manager.
- Keep the sales floor, counters, and displays neat, clean, and clutter-free.
- Prepare and maintain self-serve and ready-to-eat food and beverage stations, including coffee, fountain drinks, and roller grills.
- Follow food safety, sanitation, and temperature guidelines; regularly clean and sanitize equipment.
- Maintain cleanliness throughout the facility, including restrooms, the fueling area, and trash disposal.
- Refill windshield washer stations, paper towels, and squeegees at the pumps.
- Follow safety procedures and emergency response protocols, including knowledge of shutoff systems.
- Immediately report equipment malfunctions and safety hazards to management.
- Follow the shift duties checklist for assigned shifts.
- Understand and assist with car wash operations when applicable.
- Perform other job-related duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
