Customer Service Representative

Community Choice Financial Family of Brands•Covington, KY

14d•Onsite

About The Position

The Customer Service Representative (CSR) works in person at a CheckSmart store in Covington, Kentucky, helping community members access financial services and providing a strong in-store customer experience. The role involves building relationships with customers, processing transactions such as check cashing, money transfers, and customer payments, and offering financial services suited to customer needs. The position is described as an entry-level opportunity with hands-on training, coaching, and development.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency using phones, POS systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Must complete a background check, with results considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish ability; may be preferred for certain locations.
Valid driver's license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.

Responsibilities

Build lasting customer relationships that encourage repeat business.
Review, validate, and accurately process customer transactions.
Offer personalized financial services to support customer needs.
Enter and maintain customer information accurately in a Point of Sale (POS) system.
Complete daily call campaigns to build new business.
Support customer account management and collections by accepting payments and managing appointments.
Perform applicable duties outside the office, including on-site vehicle appraisals, store errands, and external marketing.
Participate in in-store and community events.
Maintain store appearance and cleanliness standards.
Follow store security protocols and proper opening and closing procedures, including vault and cash drawer management as needed.
Comply with company policies and procedures and applicable local, state, and federal laws and regulations.
Participate in ongoing training and stay current on product and process changes.
Work efficiently in a fast-paced environment, manage multiple tasks, and meet individual and team performance standards.
Complete additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with professional and personal development e-learning modules.
Cross-brand training and opportunities across the company's brands.
Key Holder Program intended to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing with tenure.
Business-casual dress code that includes jeans and sneakers.
Hourly wage of $15.00 per hour.