Customer Service Representative - Property Management

Invitation Homes•Orlando, FL

About The Position

As a Customer Service Representative – Property Management at Invitation Homes, you will provide high-level customer service to residents in a fast-paced, high-volume environment. The role supports an efficient customer service operation and focuses on maintaining a positive resident experience while handling property-related matters and administrative tasks.

Requirements

High school diploma or GED.
Proven experience in property management administration or customer service.
Intermediate proficiency in Microsoft Word, Excel, Outlook, and Adobe.
Professional verbal and written communication skills.
Problem-solving skills and the ability to handle advanced calls with a calm demeanor.

Nice To Haves

Experience using property management software.

Responsibilities

Assist residents in person or over the phone in a professional and courteous manner.
Handle property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience.
Complete resident welcome calls and emails to support a seamless move-in experience.
Assist with processing Public Housing Agency applications and communicate with the Housing Authority.
Make outbound delinquency calls to residents regarding rent collections.
Assist with handling resident-responsible Home Owner Association violations.
Review and work through applicable task-list action items.

Benefits

Competitive pay and an annual bonus program.
Paid time off, including vacation accrual, sick time, volunteer time, standard holidays, and floating holidays.
401(k) with company matching contributions.
Health insurance.
Dental insurance.
Vision insurance.
Life insurance.
Long-term and short-term disability insurance.
Casual dress environment.
Team events and gatherings.
Employee resource groups.