Management Assistant - Customer Service Representative

Knight Insurance Group • Torrance, CA

9d • $20 - $23

About The Position

Midway Car Rental, a privately owned company with more than 50 years in business, provides rental vehicles and personalized customer service in the Los Angeles area and beyond. The Management Assistant - Customer Service Representative delivers customer service and sales support throughout the rental experience, helps maintain accurate rental and revenue records, and supports office and vehicle-lot operations. Compensation is $20–$22.50 plus bonus; the exact starting compensation depends on factors including location, skills, experience, and education. Applicants who apply authorize Midway Car Rental to communicate by text during the application process and may opt out after receiving the first text or by email.

Requirements

• 1–2 years of customer service experience.
• At least 6 months of sales experience.
• Ability to work in a fast-paced, collaborative environment.
• Strong English communication skills, both verbal and written.
• Extremely high energy level.
• Availability to work days, nights, weekends, and holidays.
• Passion for automobiles and working with the public.
• Ability to multitask; attention to detail and organization.
• Pass a background check, including a pre-employment drug test, SSN validation, and criminal record check.
• Clean driving record: no drug- or alcohol-related driving incidents in the last 3 years, no more than one serious moving violation in the last 3 years, and no driving-related license suspension or revocation within a 5–7 year period; subject to continuous MVR monitoring.
• At least 3 years of driver’s license history and recent active driving.

Responsibilities

• Provide exceptional customer service and use focused sales techniques to identify customer needs and enhance the rental experience.
• Learn the business and demonstrate an ownership attitude.
• Prepare rental and return documents accurately and completely; disclose rates, additional charges, and rental terms and conditions, and obtain customer signatures.
• Maintain knowledge of the vehicle fleet and explain vehicle options and additional services.
• Respond to or resolve customer service issues effectively.
• Maintain a professional appearance and keep the office clean.
• Perform other customer-related duties to exceed customer expectations.
• Process the Daily Business Report and other revenue reporting functions efficiently and on time.
• Perform other duties assigned by management, which may include office or lot cleaning and washing or vacuuming cars.

Benefits

• Paid holidays, vacations, and sick days off.
• Medical, dental, and vision insurance for full-time employees, beginning in the first month after 60 days of employment.
• 401(k) participation and Employee Stock Ownership Plan after 6 months of employment.
• Bonus compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed