Management Assistant - Customer Service Representative

Knight Insurance Group • Santa Monica, CA

2d • $20 - $23

About The Position

Midway Car Rental is a privately owned company with more than 50 years in business. The company provides vehicles and personalized customer service throughout the Los Angeles area and beyond. The Management Assistant - Customer Service Representative delivers customer service and sales support, handles rental and return documentation, shares information about vehicles and additional services, resolves customer issues, and supports revenue reporting and other office operations. Duties may also include cleaning the office or lot and washing or vacuuming cars.

Requirements

• 1–2 years of customer service experience.
• Ability to work in a fast-paced, collaborative environment.
• At least 6 months of sales experience.
• Strong verbal and written English communication skills.
• Extremely high energy level.
• Availability to work days, nights, weekends, and holidays.
• Passion for automobiles and working with the public.
• Strong multitasking ability.
• Attention to detail and organizational skills.
• Pass a background screening, including pre-employment drug test, SSN validation, and criminal record check.
• Clean driving record: no drug- or alcohol-related driving incidents in the last 5–7 years, no more than one serious moving violation in the last 3 years, and no driving-related license suspension or revocation within a 5–7-year period.
• Accept continuous Motor Vehicle Record (MVR) monitoring.
• At least 3 years of driving-license history and recent active driving.

Responsibilities

• Provide exceptional customer service and use focused sales techniques to identify customer needs and enhance the rental experience.
• Develop an ownership-minded understanding of the business.
• Prepare rental and return documents accurately and completely; explain rates, additional charges, and rental terms and conditions, and obtain customer signatures.
• Maintain knowledge of the vehicle fleet and provide information about vehicle options and additional services.
• Respond to and resolve customer service issues effectively.
• Maintain a professional appearance and keep the office clean.
• Perform other customer-related duties to exceed customer expectations.
• Process the Daily Business Report and other revenue reporting functions efficiently and on time.
• Perform other duties assigned by management, which may include office or lot cleaning and washing or vacuuming cars.

Benefits

• Paid holidays, vacation, and sick days off.
• Medical, dental, and vision insurance for full-time employees, beginning in the first month after 60 days of employment.
• 401(k) participation after 6 months of employment.
• Employee Stock Ownership Plan after 6 months of employment.
• Bonus in addition to base compensation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed