Management Assistant - Customer Service Representative

Hankey Group External • Santa Monica, CA

1d

About The Position

Midway Auto Group is a privately owned company that has been in business for over 50 years. It provides rental vehicles and personalized customer service throughout the Los Angeles area and beyond. The company describes its workplace as customer-centric, team-oriented, and supportive of career advancement and growth.

The Management Assistant - Customer Service Representative delivers customer service and sales support throughout the vehicle rental experience. The role prepares rental and return paperwork, explains rates and rental terms, helps customers select vehicles and services, addresses service concerns, and handles daily revenue reporting. Other assigned duties may include cleaning the office or lot and washing or vacuuming cars. Compensation is $20–$22.50 plus bonus; the starting offer depends on factors including location, skills, experience, and education.

Requirements

• 1–2 years of customer service experience.
• At least 6 months of sales experience.
• Ability to work in a fast-paced, collaborative environment.
• Strong English verbal and written communication skills.
• Extremely high energy level.
• Availability to work days, nights, weekends, and holidays.
• Passion for automobiles and working with the public.
• Ability to multitask, with attention to detail and organization.
• Pass a background check, including a pre-employment drug test, Social Security number validation, and criminal record check.
• Clean driving record: no drug- or alcohol-related driving incidents in the last 5–7 years; no more than one serious moving violation in the last 3 years; and no driving-related license suspension or revocation within a 5–7-year period.
• Subject to continuous motor vehicle record monitoring.
• At least 3 years of driver’s license history and recent active driving.

Responsibilities

• Provide exceptional customer service and use focused sales techniques to determine customer needs and enhance the rental experience.
• Develop an ownership-minded understanding of the business.
• Prepare rental and return documents accurately and completely.
• Disclose rates, additional charges, rental terms, and conditions, and obtain customer signatures.
• Learn the vehicle fleet and explain vehicle options and additional services to customers.
• Respond to and resolve customer service issues effectively.
• Maintain a professional appearance and keep the office clean.
• Perform customer-related duties to help ensure service exceeds customer expectations.
• Process the Daily Business Report and other revenue reporting functions efficiently and promptly.
• Perform other duties assigned by management, which may include office or lot cleaning and washing or vacuuming cars.

Benefits

• Paid holidays, vacation, and sick days off.
• Medical, dental, and vision insurance for full-time employees, beginning in the first month after 60 days of employment.
• 401(k) participation after 6 months of employment.
• Employee Stock Ownership Plan after 6 months of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed