Content Strategist Jobs

About The Position

Requirements

• Strong UX writing and content strategy experience, preferably within financial services or other highly regulated industries.
• User-centered mindset with the ability to translate complex concepts into clear, concise, and accessible language.
• Experience collaborating closely with UX, design, product, legal, compliance, and business stakeholders.
• Familiarity with design systems, governance, and content standards.
• Exceptional attention to detail and commitment to consistency across digital experiences.
• Experience working in Agile environments and contributing to iterative product development cycles.
• Strong editing, proofreading, and communication skills.
• Experience managing multiple projects and navigating ambiguity effectively.
• Consistent adherence to established records management processes and Jira intake workflows.
• Bachelor's degree in Communications, Journalism, Marketing, Advertising, English, or a related field.
• 8-10 years of experience creating digital content, with a strong focus on UX content strategy and UX writing.
• Demonstrated success leading content strategy initiatives from discovery through delivery.
• Deep understanding of user-centered design principles and methodologies.
• Proven ability to adapt quickly, think strategically, and navigate changing priorities.

Nice To Haves

• Experience with content management systems (CMS).
• Knowledge of information architecture and interaction design principles.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Experience using Jira and digital collaboration tools.
• Experience in financial services or another regulated industry.
• Portfolio demonstrating UX writing and content strategy work, including at least 2-3 relevant work samples.
• Portfolio submission is required. Candidates should provide a portfolio, professional website, or work samples showcasing UX writing and content strategy expertise.

Responsibilities

• Develop clear, concise, and user-focused content for digital products, including: User interface content and microcopy, Support and service tools, Knowledge base content, Product-related communications and guidance.
• Create content strategies that align with user needs, business goals, brand standards, and regulatory requirements.
• Ensure consistency of messaging and tone across products and channels.
• Partner with UX Strategists, Researchers, Designers, Product Managers, and Accessibility Specialists to understand user needs and translate insights into meaningful experiences.
• Participate in research activities and leverage findings to inform content recommendations.
• Make content decisions based on user testing, analytics, and research insights.
• Conduct content audits and maintain content inventories and change histories.
• Ensure content complies with accessibility standards, legal requirements, and industry regulations.
• Contribute to content governance practices and design system standards.
• Build strong relationships across product, UX, legal, compliance, and business teams.
• Facilitate discussions and gain alignment on content decisions.
• Present content strategies, recommendations, and outcomes to stakeholders, leadership, and cross-functional teams.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)