UX Content Strategist

LendingClub • San Francisco, CA

12h • $109,000 - $128,000 • Hybrid

About The Position

Happen Bank is seeking a UX Content Strategist to shape and evolve its digital customer experience following a recent rebrand. The role develops content strategies and guidelines that bring the brand voice to life across web and mobile experiences, making complex financial concepts clear, simple, and engaging. The strategist partners with UX Design, Research, Product, Engineering, Marketing, Brand, Creative, Legal, and Compliance throughout the product lifecycle, and contributes to the use of AI and automation for content creation, validation, and improvement.

The position is based in San Francisco and follows a hybrid work model, with in-office attendance on Tuesdays, Wednesdays, and Thursdays. Remote placement will not be considered. The role primarily works local Pacific Time hours, with flexibility across time zones when needed, and may require travel to Happen Bank offices or other locations. Relocation is offered based on actual job level.

The target base salary range is $109,000–$128,000. The role may also be eligible for long-term equity awards and an annual bonus. Happen Bank offers medical, dental, and vision plans for employees and their families, a 401(k) match, health and wellness programs, flexible time off policies for salaried employees, and up to 16 weeks of paid parental leave.

Requirements

• At least 4 years of experience in UX writing, content strategy, or related digital product content roles.
• Bachelor's degree or higher, or an equivalent combination of education and experience.
• At least 2 years of experience in financial services or fintech, with an understanding of regulated financial products and customer communications.
• Experience integrating content strategy and UX writing into product development processes, including environments where dedicated UX content practices are still evolving.
• Strong understanding of user-centered design principles and the ability to apply them to clear, effective digital content.
• Experience using or developing AI-assisted tools, including LLM-based solutions, to review, validate, and improve customer-facing content.
• Strong collaboration and stakeholder management skills, with the ability to work across UX Design, Product, Engineering, Marketing, and Compliance.
• Excellent written, verbal, and presentation skills, including the ability to communicate complex or abstract concepts clearly and persuasively.
• Ability to navigate ambiguity, identify appropriate partners and resources, and independently move projects forward.
• Uses sound judgment when applying AI to content research, development, review, and validation, including consideration of accuracy, brand consistency, data sensitivity, and regulatory requirements.

Responsibilities

• Develop and execute content strategies for mobile and web experiences in partnership with UX Design, Research, Product, Brand, Creative, Marketing, and Compliance teams.
• Write clear, concise, user-friendly content for digital products, ensuring consistency with the brand voice, customer needs, and content guidelines.
• Audit, proofread, and edit UX content, identifying opportunities to improve clarity, consistency, and effectiveness across digital experiences.
• Explore and contribute to AI-enabled tools and automation, including LLM-based solutions, to validate, improve, and test customer-facing content.
• Research user preferences, mental models, and industry trends to inform content decisions and improve the customer experience.
• Translate business requirements, user feedback, and research insights into content solutions that support customer needs and business objectives.
• Partner with UX Design, Research, and Product on user flows, usability testing, A/B testing, and digital experience improvements, applying learnings across products and touchpoints.
• Collaborate with Designers and Product Managers to refine UX writing workflows and incorporate AI-assisted tools into product development.
• Partner with Legal and Compliance to ensure customer-facing content meets regulatory requirements and receives appropriate approvals before publication.

Benefits

• Medical, dental, and vision plans for employees and their families.
• 401(k) match.
• Health and wellness programs.
• Flexible time off policies for salaried employees.
• Up to 16 weeks of paid parental leave.
• Potential eligibility for long-term equity awards and an annual bonus.
• Relocation based on actual job level.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level