UX Content Strategist
About The Position
Happen Bank is seeking a UX Content Strategist to shape and evolve its digital customer experience following a recent rebrand. The role develops content strategies and guidelines that bring the brand voice to life across web and mobile experiences, making complex financial concepts clear, simple, and engaging. The strategist partners with UX Design, Research, Product, Engineering, Marketing, Brand, Creative, Legal, and Compliance teams to create customer-centered content throughout the product lifecycle. The role also contributes to the development and use of AI and automation to create, validate, test, and improve customer-facing content. The position is based in Lehi and follows a hybrid work model, with in-office attendance on Tuesdays, Wednesdays, and Thursdays. Remote placement will not be considered. The position primarily follows local Mountain Time hours, with flexibility to work across time zones when needed. Travel to Happen Bank offices or other locations may be required as needed.
Requirements
- At least 4 years of experience in UX writing, content strategy, or related digital product content roles.
- Bachelor's degree or higher, or an equivalent combination of education and experience.
- At least 2 years of experience in financial services or fintech, with an understanding of regulated financial products and customer communications.
- Experience integrating content strategy and UX writing into product development processes, including environments where dedicated UX content practices are still evolving.
- Strong understanding of user-centered design principles and ability to apply them to clear, effective digital content.
- Experience using or developing AI-assisted tools, including LLM-based solutions, to review, validate, and improve customer-facing content.
- Strong collaboration and stakeholder management skills, with ability to work effectively across UX Design, Product, Engineering, Marketing, and Compliance.
- Excellent written, verbal, and presentation skills, including ability to communicate complex or abstract concepts clearly and persuasively.
- Comfort navigating ambiguity, identifying appropriate partners and resources, and independently moving projects forward.
- Ability to use AI to improve content research, development, review, and validation while exercising sound judgment about accuracy, brand consistency, data sensitivity, and regulatory requirements.
- Ability to work primarily local Mountain Time hours and flex across time zones when necessary.
- Ability to attend the Lehi office in person on Tuesdays, Wednesdays, and Thursdays; remote placement is not considered.
Responsibilities
- Develop and execute content strategies for mobile and web experiences in partnership with UX Design, Research, Product, Brand, Creative, Marketing, and Compliance teams.
- Write clear, concise, user-friendly content for Happen Bank's digital products, ensuring consistency with brand voice, customer needs, and content guidelines.
- Audit, proofread, and edit UX content to identify opportunities to improve clarity, consistency, and effectiveness across digital experiences.
- Explore and contribute to AI-enabled tools and automation, including LLM-based solutions, to validate, improve, and test customer-facing content.
- Research user preferences, mental models, and industry trends to inform content decisions and improve the customer experience.
- Translate business requirements, user feedback, and research insights into content solutions that support customer needs and business objectives.
- Partner with UX Design, Research, and Product teams on user flows, usability testing, A/B testing, and digital experience improvements, applying learnings across products and touchpoints.
- Collaborate with Designers and Product Managers to refine UX writing workflows and incorporate AI-assisted tools into the product development process.
- Partner with Legal and Compliance to ensure customer-facing content meets regulatory requirements and receives appropriate approvals before publication.
Benefits
- Medical, dental, and vision plans for employees and their families.
- 401(k) match.
- Health and wellness programs.
- Flexible time-off policies for salaried employees.
- Up to 16 weeks of paid parental leave.
- Potential eligibility for long-term equity awards and an annual bonus.
- Relocation based on actual job level.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
