Content Manager Jobs

About The Position

Requirements

• Four-year degree or equivalent experience.
• 5–7 years of related experience.
• Strong leadership skills.
• Effective understanding of compliance and regulatory requirements.
• Operations management or project management experience.
• Excellent customer service skills.
• Goal-oriented approach.
• Strong written and verbal communication skills.
• Strong team-building and relationship-building skills.
• Ability to work flexible hours, travel as needed, and remain accessible 24/7 during project delivery phases.

Nice To Haves

• Experience developing clear, concise procedural content that translates complex requirements into actionable, step-by-step guidance.
• Experience drafting and maintaining policy, standards, or other controlled content in a regulated or complex operating environment.
• Ability to translate regulatory, risk, control, and business requirements into clear, precise, plain-language content.
• Knowledge of policy and procedure governance, including document ownership, approvals, version control, maintenance, and review cycles.
• Experience ensuring alignment across policies, procedures, standards, job aids, and related operational content.
• Demonstrated ability to partner with Risk, Compliance, Legal, Operations, and subject-matter experts to develop and validate content.
• Experience applying documentation standards, templates, and quality controls to promote consistency, accuracy, and audit readiness.
• Experience developing technical or controlled content within financial services or another highly regulated industry.

Responsibilities

• Identify operational risk trends and create and deliver strategic solutions for Retail Stores and business partners, including Money In, Money Out Product teams, Deposit Operations, Audit, and Compliance.
• Contribute to the strategic direction of the Retail Store Network Risk & Compliance function by anticipating trends, identifying issues and opportunities, and recommending action to senior management.
• Manage a project specialist responsible for operational risk reporting and assign duties as necessary.
• Ensure operational controls are implemented to detect and mitigate regulatory violations and breakdowns of internal controls, policies, and procedures throughout the Store network.
• Communicate with senior management of Retail Programs, Regional Operations Directors, and ROOs to provide guidance, expertise, counsel, and education on operational processes and procedures.
• Provide guidance, counsel, and education on operational risk and regulatory compliance requirements identified through audit findings, internal assessments, and self-assessments.
• Maintain ongoing operations process reviews to identify emerging trends and detect and mitigate breaks in internal controls, including Process RCSA self-assessments.
• Represent Stores and Store Operations on new and emerging projects to ensure operational integrity, strong customer and employee experiences, and risk mitigation.
• Execute the design of processes and procedures for new projects and ensure training and communication are effective and timely.
• Ensure operations processes align with corporate philosophy and strategic direction, including control reviews, access controls, and audit findings for the Store Network.
• Develop solutions for key control functions identified by the Quality Assurance Testing Team for the Retail Store Network.
• Lead technical writing and policy governance, maintaining the integrity of operational procedures.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training programs
• Online learning platform
• Mentoring programs