Store Ops Solutions Manager - Technical Content Development

TD Bank • Mount Laurel, NJ

3d • Onsite

About The Position

The Store Ops Solutions Manager leads technical writing and policy governance for Retail Operations Programs, which translates policy and operational requirements into practical ways of working across the U.S. Retail branch network. The role serves as the primary operational process, procedural, and risk contact for Retail Store/Operations, maintaining the operational integrity of procedures in the WOW! Answer Guide in accordance with compliance requirements, risk assessments, and operational processes.

The manager identifies operational risk trends and develops solutions supporting Retail Stores and business partners. The role contributes to the strategic direction of the Retail Store Network Risk & Compliance function, advises senior leaders and operational teams, manages a project specialist responsible for operational risk reporting, and ensures controls are implemented across the Store network. The manager represents Stores and Store Operations on new projects and designs processes and procedures while ensuring effective and timely training and communication.

This position is based in Mount Laurel, New Jersey. It requires flexible hours, travel as needed, and 24/7 accessibility during project delivery phases. The listed schedule is 40 hours, and the salary range is $91,000–$145,600 USD.

Requirements

• Four-year degree or equivalent experience.
• 5–7 years of related experience.
• Strong leadership skills.
• Effective understanding of compliance and regulatory requirements.
• Operations management or project management experience.
• Excellent customer service skills.
• Goal-oriented approach.
• Strong written and verbal communication skills.
• Strong team-building and relationship-building skills.
• Ability to work flexible hours, travel as needed, and remain accessible 24/7 during project delivery phases.

Nice To Haves

• Experience developing clear, concise procedural content that translates complex requirements into actionable, step-by-step guidance.
• Experience drafting and maintaining policy, standards, or other controlled content in a regulated or complex operating environment.
• Ability to translate regulatory, risk, control, and business requirements into clear, precise, plain-language content.
• Knowledge of policy and procedure governance, including document ownership, approvals, version control, maintenance, and review cycles.
• Experience ensuring alignment across policies, procedures, standards, job aids, and related operational content.
• Demonstrated ability to partner with Risk, Compliance, Legal, Operations, and subject-matter experts to develop and validate content.
• Experience applying documentation standards, templates, and quality controls to promote consistency, accuracy, and audit readiness.
• Experience developing technical or controlled content within financial services or another highly regulated industry.

Responsibilities

• Identify operational risk trends and create and deliver strategic solutions for Retail Stores and business partners, including Money In, Money Out Product teams, Deposit Operations, Audit, and Compliance.
• Contribute to the strategic direction of the Retail Store Network Risk & Compliance function by anticipating trends, identifying issues and opportunities, and recommending action to senior management.
• Manage a project specialist responsible for operational risk reporting and assign duties as necessary.
• Ensure operational controls are implemented to detect and mitigate regulatory violations and breakdowns of internal controls, policies, and procedures throughout the Store network.
• Communicate with senior management of Retail Programs, Regional Operations Directors, and ROOs to provide guidance, expertise, counsel, and education on operational processes and procedures.
• Provide guidance, counsel, and education on operational risk and regulatory compliance requirements identified through audit findings, internal assessments, and self-assessments.
• Maintain ongoing operations process reviews to identify emerging trends and detect and mitigate breaks in internal controls, including Process RCSA self-assessments.
• Represent Stores and Store Operations on new and emerging projects to ensure operational integrity, strong customer and employee experiences, and risk mitigation.
• Execute the design of processes and procedures for new projects and ensure training and communication are effective and timely.
• Ensure operations processes align with corporate philosophy and strategic direction, including control reviews, access controls, and audit findings for the Store Network.
• Develop solutions for key control functions identified by the Quality Assurance Testing Team for the Retail Store Network.
• Lead technical writing and policy governance, maintaining the integrity of operational procedures.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training programs
• Online learning platform
• Mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager