Technical Content Specialist

Universal Orlando • Orlando, FL

4d

About The Position

The Technical Content Specialist develops technical content in formats suited to the audience, subject matter, learning objectives, and delivery environment. Content may include written materials, video, animation, presentations, and web-based resources supporting technical skills, procedures, systems, and training needs. The role also executes technology-upgrade projects and may support or deliver user training for new technology. The specialist collaborates with Technical Services departments, including Engineering and Leadership, and may need schedule flexibility to gather information, observe technical work, or validate procedures across shifts based on operational and project needs.

Requirements

• Five or more years of experience writing compliance-oriented or technical procedures or documentation.
• Bachelor’s degree in Technical Writing, Instructional Design with a technical focus, electrical or mechanical systems with an emphasis on technical writing, or a related field; equivalent relevant experience may be considered in lieu of education.
• Ability to collaborate across Technical Services, including with Engineering and Leadership.
• Schedule flexibility may be needed to gather information, observe technical work, or validate procedures across shifts.

Nice To Haves

• Previous experience writing or developing training materials.
• A degree in Technical Writing, technical-focused Instructional Design, electrical or mechanical systems with an emphasis on technical writing, or a related field is preferred.

Responsibilities

• Develop technical training manuals, maintenance guides, compliance-oriented procedures, and other technical documentation by consolidating information from multiple sources into accurate, user-friendly formats for online and other approved delivery methods.
• Gather photos and documentation in venues and other work locations.
• Validate that information matches Engineering, vendor, and other Universal Orlando-approved documentation.
• Work with Technicians, Trainers, Engineers, and Leadership to document step-by-step procedures covering mechanical, electrical, hydraulic, pneumatic, control, and related systems.
• Where applicable, explain ride and show control-system functionality as part of an integrated account of total system operation to support technical training.
• Assist in validating procedures for Technician use.
• Coordinate projects involving new technology implementation, process digitization, learning software integration, and other Technical Services technology efforts.
• Partner with other departments, support capital project coordination, and contribute to process-improvement initiatives, including Maximo efficiencies.
• Provide technical advice for ongoing development of the Technical Services training program.
• Meet with Trainers from each area to assist with training planning and development.
• Provide feedback and guidance to help ensure training strategies meet Technical Services management goals.
• Follow established Universal Orlando Environmental, Health & Safety policies, procedures, training, and team-member involvement activities.
• Perform other duties as assigned.

Benefits

• Competitive compensation package.

What This Job Offers

• Job Type: Full-time