Technical Content Specialist

Universal Orlando • Orlando, FL

1d

About The Position

The Technical Content Specialist develops technical content in formats suited to the audience, subject matter, learning objectives, and delivery environment. Content may include written materials, video, animation, presentations, and web-based resources supporting technical skills, procedures, systems, and training needs. The role also executes technology upgrade projects and supports or delivers user training for new technology as appropriate. The specialist collaborates with Technical Services departments, including Engineering and Leadership, and may need schedule flexibility to gather information, observe technical work, or validate procedures across shifts based on operational and project needs.

Requirements

• At least 5 years of experience writing compliance, technical-oriented procedures, or documentation.
• Bachelor’s degree in Technical Writing, Instructional Design with a technical focus, electrical or mechanical systems with an emphasis on technical writing, or a related field; equivalent relevant experience may be considered instead.
• Ability to collaborate with Technical Services departments and work with technical subject matter and systems.
• Schedule flexibility may be required to gather information, observe technical work, or validate procedures across shifts, depending on operational and project needs.

Nice To Haves

• Previous experience writing or developing training materials is desired.

Responsibilities

• Develop technical training manuals, maintenance guides, compliance-oriented procedures, and other technical documentation by consolidating information into accurate, user-friendly formats for online and other approved delivery methods.
• Gather photographs and documentation in venues and other work locations, and verify information against Engineering, vendor, and other Universal Orlando-approved documentation.
• Collaborate with Technicians, Trainers, Engineers, and Leadership to document step-by-step procedures covering mechanical, electrical, hydraulic, pneumatic, control, and related systems.
• Where applicable, integrate ride and show control-system functionality into explanations of total system operation, and assist in validating procedures for Technician use.
• Coordinate projects involving new technology implementation, process digitization, learning software integration, and other Technical Services technology efforts.
• Partner with other departments, support capital project coordination, and contribute to process-improvement initiatives, including Maximo efficiencies.
• Provide technical advice for the ongoing development of the Technical Services training program and meet with Trainers from each area to assist with planning and development.
• Provide feedback and guidance to help ensure the training strategy meets Technical Services management goals.
• Follow established Universal Orlando policy, procedures, and training related to Environmental, Health & Safety, and participate in team-member involvement activities.
• Perform other duties as assigned.

Benefits

• Competitive compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level