Technical Content Specialist

Universal Orlando • Orlando, FL

4d

About The Position

The Technical Content Specialist develops technical content in formats suited to the audience, technical subject matter, learning objectives, and delivery environment. Content may include written, video, animation, presentation-style, and web-based materials that support technical skills, procedures, systems, and related training needs. The role also carries out technology upgrade projects and supports or delivers training on new technology when appropriate.

The specialist collaborates professionally with departments across Technical Services, including Engineering and Leadership. Schedule flexibility may be needed to gather information, observe technical work, or validate procedures across shifts in response to operational and project needs. The position also participates in Environmental, Health & Safety responsibilities by following established UO policies, procedures, and training, and taking part in team-member involvement activities.

Requirements

• At least 5 years of experience writing compliance-oriented or technical procedures or documentation.
• Bachelor’s degree in Technical Writing, Instructional Design with a technical focus, electrical or mechanical systems with an emphasis on technical writing, or a related field; equivalent relevant experience may be considered in lieu of education.

Nice To Haves

• Previous experience writing or developing training materials is desired.

Responsibilities

• Develop technical training manuals, maintenance guides, compliance-oriented procedures, and other technical documentation by consolidating information from various sources into accurate, user-friendly formats for online and other approved delivery methods.
• Gather photos and documentation within venues and other work locations.
• Validate that information matches Engineering, vendor, and other UO-approved documentation.
• Collaborate with Technicians, Trainers, Engineers, and Leadership to document step-by-step procedures that account for mechanical, electrical, hydraulic, pneumatic, control, and related systems.
• Where applicable, incorporate ride and show control-system functionality into an integrated explanation of total system operation for technical training.
• Assist in validating procedures for Technician use.
• Coordinate projects involving new technology implementation, process digitization, learning software integration, and other Technical Services technology efforts.
• Partner with other departments, support capital project coordination, and contribute to process-improvement initiatives, including Maximo efficiencies.
• Provide technical advice for the ongoing development of the Technical Services Training program.
• Meet with Trainers from each area to assist with planning and development, and provide feedback and guidance toward a training strategy that meets Technical Services management goals.
• Follow established UO Environmental, Health & Safety policies, procedures, and training, and participate in team-member involvement activities.
• Perform other duties as assigned.

Benefits

• Competitive compensation package.

What This Job Offers

• Job Type: Full-time