Content Designer, Manager

Capital One • McLean, VA

3d • $149,800 - $205,100 • Hybrid

About The Position

Capital One is seeking a content designer to join its Experience Design team, which creates memorable, meaningful product experiences that strengthen the Capital One brand and support business advantage and innovation. The team emphasizes collaboration, authenticity, healthy critique, diversity of thought, and a culture of belonging.

In this role, you will combine content craft and leadership with an understanding of customers and the business to co-create solutions to complex problems and influence product strategy. You will create compelling, accurate, and accessible digital content experiences and content-design artifacts, lead projects and support junior team members, and work across functions to advance customer-centered, inclusive solutions. You will use data, research, business insights, and knowledge of technology and emerging capabilities to inform design decisions and communicate recommendations that influence strategy.

The role is designated hybrid, with required on-site presence at the designated office in accordance with Capital One’s hybrid policy. The position is listed as Manager, Design for salary purposes and is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One will not sponsor new applicants for employment authorization or provide immigration-related support for this position.

Requirements

• At least 5 years of experience in content design, content strategy, or UX writing.
• A strong portfolio demonstrating leadership, process, results, and impact.
• Ability to work in a hybrid role and adhere to Capital One’s policy on required on-site presence at the designated office location.

Nice To Haves

• 6+ years of experience in content design, content strategy, or UX writing.
• 5+ years of experience working with and contributing to an established design system.
• 6+ years of experience collaborating with product, technology, and business partners.
• Experience leading design projects or teams.
• Proficiency with design and prototyping tools such as Figma.
• Experience working in heavily regulated, data-heavy problem spaces.

Responsibilities

• Craft compelling, accurate, and accessible digital content experiences using writing and user experience design expertise.
• Use appropriate tools, platforms, frameworks, and design systems to create content artifacts, including content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models, and microcopy for websites, user interfaces, emails, push notifications, and chatbot responses.
• Lead design projects, direct and delegate work for more junior team members, and build partnerships with cross-functional stakeholders.
• Mentor others and help mature Capital One’s overall product design practice.
• Navigate partner and stakeholder needs using critical thinking informed by data, research insights, scalability, and technical constraints.
• Keep teams focused on customer-centered solutions and inclusive design.
• Apply knowledge of products, processes, customers, competitors, and market trends to business challenges and shape a shared point of view with teams and stakeholders.
• Use knowledge of technology, data capabilities, and emerging technologies to inform design work and help cross-functional teams navigate technical limitations.
• Build partnerships across lines of business and the organization, foster collaboration, share solutions, and incorporate cross-functional perspectives.
• Present work across levels and job functions, integrating design frameworks, data, and research insights to influence strategic decision-making and direction at senior levels.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed