Content Designer, Manager

Capital One • McLean, VA

2d • $149,800 - $205,100 • Hybrid

About The Position

Capital One is seeking a content designer to join its Experience Design team, which creates memorable, meaningful product experiences that build the Capital One brand, support business advantage and innovation, and enrich customers’ digital and physical experiences. The team emphasizes collaboration, authenticity, healthy critique, diversity of thought, belonging, experimentation, learning, and mutual growth.

In this role, you will combine content-design expertise and leadership with an understanding of customers and the business to co-create solutions to complex problems and influence product strategy. You will create compelling, accurate, and accessible digital content experiences and artifacts for end-to-end user flows. You will also lead design projects, mentor colleagues, collaborate with cross-functional partners, and use customer, research, business, technical, and market insights to guide inclusive solutions and strategic decisions. A strong portfolio demonstrating leadership, process, results, and impact is sought. This is a hybrid role, with required onsite presence according to Capital One’s hybrid policy at the designated office location.

The listed annual full-time salary ranges are $164,800–$188,100 in McLean, Virginia; $179,700–$205,100 in New York, New York; and $149,800–$171,000 in Richmond, Virginia. The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One describes its benefits as comprehensive, competitive, and inclusive; eligibility varies by employment status and management level. Capital One will not sponsor new employment authorization or provide immigration-related support for this position.

Requirements

• At least 5 years of experience in content design, content strategy, or UX writing.
• Strong portfolio demonstrating leadership, process, results, and impact.
• Ability to adhere to Capital One’s hybrid policy for required onsite presence at the designated office location.

Nice To Haves

• 6 or more years of experience in content design, content strategy, or UX writing.
• 5 or more years of experience working with and contributing to an established design system.
• 6 or more years of experience collaborating with product, technology, and business partners.
• Experience leading design projects or teams.
• Proficiency with design and prototyping tools such as Figma.
• Experience working in heavily regulated, data-heavy problem spaces.

Responsibilities

• Craft compelling, accurate, and accessible digital content experiences using writing and user experience design skills.
• Use tools, platforms, frameworks, and design systems to create content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models, and microcopy for websites, user interfaces, emails, push notifications, and chatbot responses.
• Lead design projects, direct and delegate work for more junior team members, and build partnerships with cross-functional stakeholders.
• Mentor colleagues and help mature Capital One’s overall product design practice.
• Navigate partner and stakeholder needs using critical thinking that considers data, research insights, scalability, and technical constraints, while maintaining a customer-centered and inclusive approach.
• Apply understanding of products, processes, customers, competitors, and market trends to business challenges and help shape a shared point of view with teams and stakeholders.
• Use knowledge of technology, data capabilities, and emerging technologies to inform work and help cross-functional teams address technical limitations and develop impactful solutions.
• Build partnerships across business lines and the organization, foster collaboration, share solutions, and incorporate cross-functional perspectives.
• Present work across organizational levels and job functions, integrating design frameworks, data, and research insights to influence strategic decisions and direction at senior levels.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed