Concierge Jobs

About The Position

Requirements

• Bachelor’s in Nursing (BSN) required
• Three years of experience in healthcare navigation and/or concierge services, guest relations, hospitality, patient experience, executive support or healthcare coordination.
• Experience within a hospital, healthcare system, luxury hospitality or medical office environment is strongly preferred.
• Registered Nurse - NJ
• Working knowledge of regulatory requirements, including DNV surveying and patient experience policy.
• Exceptional customer service and interpersonal communication skills.
• Demonstrated ability to engage with guests through professional and welcoming interactions.
• Practical skill in identifying issues and applying real-time solutions to de-escalate stressful situations.
• Professional proficiency with the full Microsoft Office Suite of applications.
• Demonstrated ability to maintain professionalism, composure and a welcoming presence while handling multiple priorities in a fast-paced environment.
• Proven ability to exercise high levels of discretion and confidentiality when handling sensitive issues.
• Proven capacity to work collaboratively across multiple departments and disciplines.
• Demonstrated strong attention to detail, diligent follow-through and a self-starter mindset.

Nice To Haves

• Master’s in Nursing (MSN) preferred.
• Solid knowledge of healthcare hospitality standards, patient privacy protocols and HIPAA regulations is preferred.
• Bilingual or multilingual skills are highly preferred to support diverse patient needs.

Responsibilities

• Initiate proactive communication with patients to assess their complex medical, emotional, social, psychosocial and cultural care needs
• Develop and execute individualized clinical plans of care based on comprehensive patient assessments and unique hospitality preferences
• Serve as a dedicated patient liaison, performing clinical inpatient rounds and serving as the primary point of contact for outpatients
• Coordinate seamless patient care transitions between ambulatory and inpatient settings, including scheduling clinical consultations and providing symptom management support
• Conduct clinical follow-up calls and evaluations for patients recovering from surgical interventions or complex medical procedures
• Assist multidisciplinary healthcare teams, patients and families with detailed discharge planning and post-acute care coordination
• Promote clear, continuous communication and collaborate directly with attending physicians to ensure the delivery of efficient, high-quality and personalized clinical care
• Act as a central clinical liaison between patients, families, physicians, nursing units, guest relations and administrative support departments
• Support premium VIP patient experiences, executive guest hospitality workflows and specialized health system outreach events
• Coordinate comprehensive hospitality and lodging logistics for traveling individuals, including airport transportation, local hotel blocks and area dining recommendations
• Assist guests with physical wayfinding, campus navigation and the seamless coordination of non-clinical healthcare services
• Provide clear appointment reminders, custom itinerary coordination and pre-visit clinical preparation guidance to help families manage their timelines
• Maintain active communication with clinical departments and physician offices to optimize scheduling workflows and minimize appointment delays
• Escalate patient or visitor service concerns immediately, executing real-time service recovery efforts to protect the system’s reputation
• Maintain meticulous documentation of all concierge interactions, special requests and service arrangements while upholding strict HIPAA confidentiality standards
• Track, monitor and analyze operational metrics, including demographics, treatment paths, inbound call volumes and turnaround times from diagnosis to treatment
• Prepare routine operational reports, professional correspondence, custom travel itineraries and internal departmental service documentation
• Maintain constant readiness for system-wide DNV, Department of Health and Senior Services (DHSS) and CMS surveys by completing regular self-assessments against established regulatory standards
• Perform other duties as assigned

Benefits

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA) - Healthcare FSA, Dependent Care FSA
• Retirement Savings and Investment Plan
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
• Disability Benefits – Long Term Disability (LTD)
• Disability Benefits – Short Term Disability (STD)
• Employee Assistance Program
• Commuter Transit
• Commuter Parking
• Supplemental Life Insurance - Voluntary Life Spouse, Voluntary Life Employee, Voluntary Life Child
• Voluntary Legal Services
• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Voluntary Identity Theft Insurance
• Voluntary Pet Insurance
• Paid Time-Off Program