PRN, Concierge

MBK Senior Living•Bellevue, WA

18d•$21 - $25

About The Position

The Concierge creates exceptional first impressions and provides an outstanding experience for residents, team members, families, visitors, prospects, and professionals. The role requires a friendly, professional, service-oriented approach and ensures that in-person and telephone interactions reflect MBK Senior Living’s mission and values. The Concierge supports inquiries and tours, responds to resident and family requests, shares information about community activities and services, and helps coordinate assistance across departments. The position also provides administrative and reception support and helps maintain a safe, secure, organized, and welcoming environment while following company policies and applicable regulations. This is a PRN position with a stated pay rate of $21–$25, depending on experience. A high school diploma or equivalent is required. Prior customer service, hospitality, or front-desk experience in a similar industry or environment is preferred, although on-the-job training may be provided to someone with the right aptitude and attitude. Applicants must be at least 18 years old and complete background clearance and health screening, including providing a negative TB test result within seven days of employment; the test must be from within the previous six months. The job involves frequent movement and may require walking, bending, kneeling, squatting, pulling, overhead lifting, and repetitive motion. The Concierge must be able to lift and carry up to 50 pounds, push up to 250 pounds as necessary, assist with resident movement during routine transfers and emergencies, and sit and work at a computer for prolonged periods. Reasonable accommodations will be provided as required by law.

Requirements

High school diploma or equivalent.
At least 18 years of age.
Complete required background clearance and health screening, and provide a negative TB test result within seven days of employment; the TB test must be from within the last six months.
Deal tactfully and professionally with personnel, residents, family members, and guests.
Make sound independent decisions when circumstances warrant and remain calm while managing stressful or emergency situations.
Exceptional interpersonal and communication skills, including the ability to speak, write, and read English and connect with people of varied ages and backgrounds.
Positive, polished, professional demeanor and genuine passion for helping others.
Strong organizational skills and ability to manage multiple tasks and priorities simultaneously.
Comfort with basic computer systems, phone systems, and office equipment.
Ability to maintain composure and professionalism in a busy, dynamic environment.
Ability to meet the physical requirements of the job, including walking, bending, kneeling, squatting, pulling, overhead lifting, and repetitive motion.
Ability to move intermittently throughout the workday and in the community.
Ability to lift and carry up to 50 pounds and push up to 250 pounds, as necessary.
Ability to assist with the physical movement of residents during routine transfers and emergencies.
Ability to sit and work at a computer for prolonged periods.
Comply with applicable regulatory requirements, including relevant state licensing regulations, HIPAA, and Resident Rights.

Nice To Haves

Previous experience in customer service, hospitality, or front-desk roles in a similar industry or environment; on-the-job training may be provided to candidates with the right aptitude and attitude.

Responsibilities

Greet residents, families, visitors, and prospects warmly and professionally.
Support sales by directing inquiries, welcoming tours, and helping create a positive experience for residents, families, and guests.
Answer and direct incoming calls promptly and courteously, providing accurate information or connecting callers with the appropriate team member.
Respond to questions and requests from residents and families, providing assistance or coordinating with other departments.
Stay informed about daily activities, events, and resident services, and proactively share relevant information.
Assist with administrative tasks, including logging messages and distributing mail and packages.
Maintain an organized, welcoming reception area.
Help maintain a safe and secure environment in accordance with established standards, policies, and procedures.
Comply with applicable federal, state, and local regulations and company policies and procedures.
Promote teamwork and open communication in alignment with MBK principles and core values.
Perform other duties and special projects as assigned or requested by the Lead, Business Office Manager, Director of Sales, Executive Director, or designee.

Benefits

401(k) retirement plan with company match up to 4%.
Employee Assistance Program for employees and household members.
Financial and legal services.
Educational loan assistance and scholarships.
Team member discount programs.
Resources supporting physical, emotional, and financial wellness.
Free meal per shift.
Competitive salaries.
Leadership development and live in-person, virtual, individual, and group training.
Full-time team members: comprehensive medical, dental, and vision coverage.
Full-time team members: multiple medical plan options, including an HSA-eligible plan with company contributions.
Full-time team members: healthcare and dependent-care flexible spending accounts.
Full-time team members: commuter benefits.
Full-time team members: company-paid life insurance and accidental death and dismemberment coverage.
Full-time team members: disability benefits where applicable and subject to state-specific programs and eligibility requirements.
Full-time team members: voluntary accident, critical illness, and hospital indemnity insurance.