Concierge

MBI Health Services•Washington, DC

18d•$20 - $20•Onsite

About The Position

MBI Health Services, LLC (MBI), a certified behavioral health agency serving the DC metropolitan area, provides innovative, culturally competent, person-centered, integrative care and services to adults, individuals, families, and communities. The Site Concierge works under the supervision of the Lead Concierge and provides 24-hour onsite concierge services supporting the safety and well-being of residents, staff, and the building. The role includes resident support and engagement, building safety, communication with case management staff, and accurate documentation. Concierges are responsible for the safety and security of staff and residents onsite 24 hours a day, seven days a week.

Requirements

Minimum of a high school diploma or equivalent.
At least two years of experience as a receptionist, outreach specialist, shelter staff member, or resident assistant, and/or one year of experience working with marginalized populations.
Ability to remain awake and alert throughout the assigned shift.

Nice To Haves

College education preferred.

Responsibilities

Report building concerns to appropriate parties to help ensure site safety.
Receive packages, hot and cold food deliveries, and mail for residents as needed, and ensure timely delivery to the appropriate units.
Work cooperatively with PSHP case management staff.
Provide de-escalation services as needed and report pertinent information accurately to appropriate Case Managers and Concierge Lead Staff.
Assist with planning and organizing recreational activities and events.
Use two-way radio devices to provide real-time updates and support emergency response as necessary.
Remain awake and alert throughout the assigned shift.
Complete intake for new residents moving into the unit, including facilitating placement of belongings in the hot room before moving them to their new unit.
Complete and submit Unusual Incident Reports (UIRs) in HTH and other required databases within the appropriate time frame during each shift.
Document and update each resident’s concerns, strengths, needs, activities, and incidents in writing in HTH.
Report emergencies in writing and directly to PSH Case Management staff.
Participate in onsite and offsite activities with residents during shifts.
Maintain sign-in and sign-out sheets for residents, vendors, and guests at the site.
Maintain confidentiality of records relating to consumer treatment.
Ensure program compliance with federal agencies, DC regulations, and DC rulemaking.
Provide excellent customer service to residents.
Provide resident support and engagement activities to address immediate and long-term needs in a caring and programmatic manner.
Encourage residents to participate in onsite supportive services.
Complete required documentation and data collection supporting the program’s implementation and evaluation strategy.
Perform other duties as assigned.