Part-Time Concierge, Hope Lodge - Evening (Friday & Saturday)

American Chemical Society • Charleston, SC

4d

About The Position

The Concierge serves as the first point of contact for Hope Lodge guests, managing front desk operations and helping maintain a welcoming, safe, and supportive environment. The role assists with guest check-in and check-out, responds to inquiries and requests, and coordinates transportation and security. The position is part-time, 15–16 hours per week, working 3:00 p.m.–11:00 p.m. on Fridays and Saturdays. Pay is $19.50 per hour plus a 15% shift differential. Minimal travel is required.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Strong communication and interpersonal skills.
• Ability to work independently and multitask.
• Proficiency in Microsoft Office and multi-line phone systems.
• Excellent customer service and problem-solving skills.
• Ability to work flexible hours, including evenings and weekends.
• Ability to meet the physical demands of extended standing and walking, and occasional lifting or moving of luggage, packages, or other items.

Nice To Haves

• Additional education or training in hospitality management or customer service.
• Previous experience in hospitality, guest services, or a related field.

Responsibilities

• Greet guests and manage check-in and check-out procedures.
• Provide information about lodge amenities and community resources.
• Coordinate transportation and EMPOWER Program services and schedules.
• Respond to guest requests, concerns, and emergencies.
• Maintain an organized front desk area and accurate guest records.
• Monitor lobby security and implement safety protocols.

Benefits

• Generous paid time off policy.
• Medical benefits.
• Dental benefits.
• Retirement benefits.
• Wellness programs.
• Professional development programs to enhance staff skills.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED