Medical Assistant - Concierge PCP

OhioHealth•Palm Beach, FL

About The Position

The Medical Assistant provides personalized, high-quality care to a smaller panel of patients in a concierge primary care practice. The role includes conducting part of a wellness visit; greeting patients; taking vital signs; preparing exam rooms; assisting with procedures; coordinating laboratory tests and referrals; managing medication refills; scheduling appointments; and following up with patients. The Medical Assistant builds strong patient relationships, responds promptly to patient needs, and supports physicians in delivering comprehensive, patient-centered care focused on prevention and wellness. This position performs administrative and clinical duties delegated by the physician and assists with patient care in compliance with the Ohio Administrative Code. Additional routine clinical and administrative duties vary according to the needs, size, and specialty of the assigned practice. The position also supports efficient patient flow, quality and safety initiatives, care coordination, documentation, and continuous improvement. It includes serving as a resource in areas such as quality, performance improvement, and the electronic medical record, and may involve precepting and training new staff.

Requirements

High school diploma or equivalent.
Meet at least one of the following: completion of a High School Medical Assistant Career Technical Program; graduation from an accredited School of Medical Assisting; completion of Military Medic training; certification as a Paramedic (EMT-P); or at least one year of experience as a physician-trained Medical Assistant in a similar clinical setting.
Basic Life Support (BLS) certification from the American Heart Association.
Successful completion of Care Connect EMR documentation skills.

Responsibilities

Prepare patients for visits and provide specific services as directed by providers, consistent with provider licensure, Ohio policy, and scope of practice.
Support efficient and effective patient flow.
Complete required Care Connect EMR documentation and maintain current patient information, including monitoring the EMR in-basket.
Maintain and clean the environment, work area, and equipment, and report equipment malfunctions to appropriate personnel.
Communicate respectfully and compassionately with patients and customers.
Collaborate with the healthcare team and anticipate care needs to support continuity, quality, and coordination of services.
Collect and monitor patient data and report data and patient needs as directed.
Follow documentation guidelines for chargeable patient items and services.
Monitor processes and services for quality, cost effectiveness, and efficiency; participate in quality improvement and implement recommendations to improve operations or introduce services.
Maintain professional competence through ongoing study of the field and complete required training and education.
Promote patient quality, safety, and experience initiatives and serve as a role model.
Serve as a subject-matter expert or resource for the department or practice in areas such as quality, performance improvement, and EMR use.
Support the development of standard work and necessary customizations.
Function as a clinical preceptor and train new staff.
Perform assigned clinical and administrative duties in compliance with scope of practice and applicable policy.