Data Center Concierge

Equinix • Valley, AL

4d • $49,000 - $73,400 • Onsite

About The Position

The Data Center Concierge supports data center facilities through semi-routine administrative and customer-service tasks performed according to standard operating procedures. The role coordinates customer visits and schedules, responds to work requests and customer inquiries, maintains site records and customer areas, and helps connect customers with appropriate internal teams and local vendors. The position also supports on-site customer and vendor activities, including escorts, tours, shipment tracking, and coordination with the Equinix Response Center.

Requirements

• High school diploma.
• 1–2 years of equivalent work experience.

Responsibilities

• Provide support to data center facilities through semi-routine administrative duties.
• Follow standard procedures when answering incoming phone calls.
• Review and respond to semi-routine work request systems, including dispatches and updates.
• Coordinate customer visits and schedules in the data center and assist with semi-routine inquiries and issues.
• Maintain conference room and tour schedules while customers are on-site.
• Coordinate activities with the Equinix Response Center as needed.
• Maintain records of site activities, including circuit inventories, installed power inventories, and labor hours expended.
• Generate purchase requisitions and coordinate vendor delivery and invoicing, as needed.
• Assist with special projects, as needed.
• Communicate semi-routine data center operating procedures to on-site customers and build positive customer relationships.
• Coordinate customer work visits with security and escort customers and/or vendors within a reasonable vicinity, as required.
• Track, follow up on, and report customer inquiries and issues while customers are on-site; identify potential trends.
• Address work visit tickets in the system.
• Provide general induction tours to orient new customers to the site.
• Direct customers throughout facilities via direct line, as needed.
• Coordinate tasks with appropriate cross-functional teams.
• Maintain positive business relationships with local vendors in support of customers’ administrative needs and provide vendor information to customers on request.
• Send customers’ data center templates by phone, email, and/or printouts.
• Keep customer care areas and conference rooms clean and stocked with amenities; provide backup support for inventory ordering when needed.
• Partner with teams to track customer shipments when on-site.
• Use developing knowledge to identify customer-satisfaction issues and escalate them appropriately.

Benefits

• Employee Assistance Program.
• Health, life, disability, and voluntary insurance plans for employees and eligible family members.
• Retirement plan contributions by the employee and Equinix may be available.
• Accrued paid time off and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED