Site Services Concierge - Latham Corporate Offices

Albany Medical Center•Albany, NY

18d•$49,763 - $69,668•Onsite

About The Position

The Site Services Concierge serves as the primary on-site contact for visitors and employees at the Latham corporate offices. The role provides a welcoming, professional arrival experience, directs visitors to the executive suite or other destinations, coordinates meeting spaces and routine workplace needs, and ensures service issues reach the appropriate department and are followed through to resolution. This is a dedicated site-services role, not an additional duty assigned to an Executive Assistant. The concierge coordinates visitor welcome and authorized access, shared-space reservations and meeting readiness, and routine site-service requests. The role conducts walkthroughs, monitors supplies, coordinates service visits and deliveries, and tracks requests through completion. It coordinates services but does not perform skilled repairs, custodial or security duties, authorize unrestricted access, or commit funds beyond delegated limits. Work hours align with approved office coverage; this is not a 24/7 on-call position. A documented relief or host-handoff process is used while escorting visitors, taking breaks, or attending to site needs. The position may require access to sensitive Albany Med Health System information, including HIPAA Protected Health Information and other information regulated by federal and New York State statutes. Workforce members must access and use only the minimum information necessary for assigned duties and protect information from unauthorized access and modification in accordance with system policies and standards.

Requirements

High School Diploma or G.E.D. is required.
At least three years of relevant concierge, hospitality, office coordination, or customer-service experience is required.
Strong interpersonal skills, discretion, reliability, and follow-through.
Proficiency with Outlook, shared calendars, reservation software, Microsoft Office, and service-request systems.
Equivalent combinations of relevant education and experience may be substituted as appropriate.

Nice To Haves

Executive-office or professional-services experience preferred.

Responsibilities

Greet visitors, confirm their host and destination, coordinate authorized building entry and visitor identification, notify the receiving office, and escort visitors or arrange a handoff to their destination.
Assist visitors with directions and accessibility needs while protecting confidential information and following Protection Services’ access requirements.
Maintain professional attire and demeanor consistent with Albany Med standards, including business attire when providing concierge support for Board meetings.
Manage reservations using designated software for hoteling spaces, conference rooms, hospital CEO offices, first-floor rooms and spaces, and other designated shared spaces.
Coordinate reservations and changes with hospital executive assistants, meeting hosts, and other users.
Resolve routine scheduling conflicts under established priorities and coordinate room access, setup, supplies, catering deliveries, and technology support.
Confirm meeting-room readiness and coordinate room reset afterward.
Receive site-service requests involving restrooms, supplies, cleaning, leaks, temperature, lighting, furniture, access, or equipment; contact the appropriate internal department, landlord, or approved vendor.
Log requests, track ownership and status, confirm completion with requesters, and escalate unresolved or recurring issues.
Conduct routine walkthroughs of reception, meeting rooms, and shared areas.
Monitor office and hospitality supplies, coordinate restroom replenishment with the responsible service team, and submit approved supply requests.
Maintain contact lists and support mail, delivery, and service-visit coordination without compromising reception coverage.
Prioritize urgent issues and immediately contact the designated emergency or service team for active leaks, safety concerns, or access incidents.
Notify the supervisor and keep affected employees informed about service issues.
Use a documented relief or host-handoff process while escorting visitors, taking breaks, or attending to site needs.