Patient Care Concierge I

CLAREMEDICA HEALTH PARTNERS LLC•Plantation, FL

1d•Onsite

About The Position

The Patient Care Concierge is the first point of contact for patients at Claremedica and a key member of the healthcare team. Serving as a patient advocate, this role provides exceptional customer service and administrative support to help ensure the smooth operation of the front office. The Concierge greets and assists patients, manages appointments and patient records, handles phone calls, and coordinates with medical staff. The role builds strong relationships with patients and helps them feel that their health is a priority. This position has no supervisory responsibilities. It works in general office conditions, with a usually moderate noise level and minimal safety hazards. Local travel between care centers may be required to provide coverage, and the employee may need to travel locally or regionally up to 10% of the time.

Requirements

High school diploma, GED, or equivalent combination of education and/or experience.
A minimum of 1 year of work experience in a medical clinic is desired, or prior customer service experience.
Exceptional oral and written communication, time management, and organizational skills.
Ability to communicate professionally and courteously with employees, patients, and other individuals.
A patient-focused problem-solving mindset and ability to work toward team goals.
Knowledge of medical products, terminology, services, standards, policies, and procedures.
Ability to remain calm in busy or stressful situations and demonstrated strong listening skills.
Ability and willingness to travel locally and/or regionally up to 10% of the time to assist with coverage at other centers as needed.
Proficiency in Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
Ability to type at least 40 WPM.
Basic phone and computer operation skills.
Ability to work independently and collaboratively with team members.
Ability to organize and complete work in a timely manner.
Attention to detail to ensure accuracy of reports and data.
Ability to problem-solve, multitask, and carry out instructions.
Ability to read, write, and communicate effectively in English.

Nice To Haves

BLS certification preferred.
Bilingual skills are a plus.
HIPAA and AHCA experience preferred.
Healthcare experience preferred.
EMR system experience preferred.

Responsibilities

Interact with patients and visitors politely and in a friendly manner, and enthusiastically greet guests entering the center.
Prepare new patient registration and complete patient check-in and check-out.
Answer phone calls professionally and courteously and take detailed, accurate messages.
Schedule, reschedule, and confirm patient appointments while maintaining and organizing the Provider’s schedule.
Verify patient demographic information and materials from patients or their representatives.
Obtain patient insurance information, verify insurance, collect required copays, and collect outstanding balances before visits.
Verify that each patient is scheduled for the proper appointment type.
Run the end-of-day financial reconciliation report and provide it to the Leader with any cash collected.
Send detailed Telephone Encounters to the corresponding parties.
Scan necessary documents, such as insurance cards and lab requisitions, into the EMR system.
Monitor and process incoming faxes.
Restock office supplies as needed and maintain an inventory log.
Keep the front office and lobby clean, neat, and tidy.
Maintain the confidentiality of patients’ personal information and medical records.
Participate in daily and weekly huddles.
Present patients with a customer service survey at check-out and escalate issues when immediate service recovery is needed.
Perform other duties as assigned and modified at the manager’s discretion.