Patient Concierge

St. Luke's University Health Network • Bethlehem, PA

1d

About The Position

The Patient Concierge serves as a patient advocate, helping create an exceptional patient experience and support a patient-centric culture. The role facilitates administrative and patient support services in a medical practice, including patient interactions, registration and scheduling processes, waiting room assistance, practice operations, and communication with clinical and administrative teams.

Requirements

• High school graduate or equivalent.
• Excellent communication, facilitation, and presentation skills.
• Focus on compliance.
• Demonstrated continuous growth.
• Quality-driven and service-oriented approach.
• Strong time-management skills.
• Ability to communicate concisely and clearly with patients.
• Ability to listen, express compassion and empathy, and communicate with a patient-centric mindset.

Nice To Haves

• Graduate of an administrative training program.
• At least one year of practice-based experience or experience in a similar healthcare setting.
• Customer service experience.

Responsibilities

• Engage patients politely, promptly, and compassionately during practice-based interactions.
• Perform clerical services for patients, including check-in, obtaining patient consent, check-out, pre-registration, real-time eligibility verification, registration, MyChart education, scheduling appointments or testing at check-out as applicable, collecting point-of-service payments, and responding to inquiries such as form and medical record requests.
• Provide waiting room concierge service and hands-on support for patients using kiosk check-in.
• Facilitate practice opening and closing procedures, maintain practice cleanliness, process incoming mail and deliveries, manage and reconcile cash, and promptly scan and index incoming faxes.
• Support other practice-based team members by promptly addressing in-basket clerical pool messages.
• Partner with Access Center Patient Engagement Partners to address time-sensitive scheduling requests.
• Promptly connect Access Center Clinical Triage Specialists with practice-based care team members for time-sensitive clinical inquiries.
• Anticipate and address patient needs with a solution-oriented and creative mindset, partnering with organizational team members and departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED