Patient Care Concierge I

CLAREMEDICA HEALTH PARTNERS LLC•Homestead, FL

1d•Onsite

About The Position

The Patient Care Concierge is the first point of contact for patients at Claremedica and a key member of the healthcare team. Serving as a patient advocate, this role provides exceptional customer service and administrative support to help ensure the smooth operation of the front office and excellent patient care. The concierge greets and assists patients, schedules appointments, manages patient interactions and records, handles phone calls, and coordinates with medical staff. The role builds strong patient relationships and helps patients feel that their health is a priority.

Requirements

High school diploma, GED, or equivalent combination of education and/or experience.
Exceptional oral and written communication, time-management, and organizational skills.
Ability to communicate professionally and courteously with employees, patients, and others.
Patient-focused problem-solving mindset and ability to contribute to team goals.
Knowledge of medical products, terminology, services, standards, policies, and procedures.
Ability to remain calm in busy or stressful situations and demonstrated strong listening skills.
Ability and willingness to travel locally and/or regionally up to 10% of the time to cover other centers as needed.
Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, as well as other word-processing, spreadsheet, database, email, and presentation software.
Ability to type at least 40 WPM.
Basic phone and computer operation skills.
Ability to work independently and with team members, organize work, and complete it in a timely manner.
Attention to detail to ensure accuracy of reports and data.
Ability to problem solve, multitask, and carry out instructions.
Ability to read, write, and communicate effectively in English.

Nice To Haves

At least 1 year of work experience in a medical clinic or prior customer service experience.
BLS certification.
Bilingual ability.
HIPAA and AHCA experience.
Healthcare experience.
EMR system experience.

Responsibilities

Interact with patients and visitors politely and in a friendly manner, and enthusiastically greet guests entering the center.
Prepare new patient registration and complete patient check-in and check-out.
Answer phone calls professionally and courteously and take detailed, accurate messages.
Maintain and organize the provider’s schedule by scheduling, rescheduling, and confirming appointments.
Verify patient demographic information and materials provided by patients or their representatives.
Obtain patient insurance information, verify coverage, collect applicable copays, and collect outstanding balances before visits.
Verify that patients are scheduled for the appropriate appointment types.
Run the end-of-day financial reconciliation report and provide it to the leader with any cash collected.
Send detailed Telephone Encounters to the appropriate parties.
Scan required documents, such as insurance cards and lab requisitions, into the EMR system.
Monitor and process incoming faxes.
Restock office supplies as needed and maintain an inventory log.
Keep the front office and lobby clean, neat, and tidy.
Maintain the confidentiality of patients’ personal information and medical records.
Participate in daily and weekly huddles.
Present patients with a customer service survey at checkout and escalate concerns when immediate service recovery is needed.
Perform other duties as assigned or modified at the manager’s discretion.