Patient Care Concierge I

CLAREMEDICA HEALTH PARTNERS LLC•Miami Lakes, FL

1d•Onsite

About The Position

The Patient Care Concierge is the first point of contact for patients at Claremedica and a key member of the healthcare team. Serving as a patient advocate, this role provides exceptional customer service and administrative support to help ensure the smooth operation of the front office and excellent patient care. The concierge greets and assists patients, schedules appointments, manages check-in and check-out, maintains patient records and handles phone calls, and coordinates with medical staff. The role builds strong relationships with patients and helps them feel that their health is a priority. This position works under general office conditions and may require local travel between care centers to provide coverage. The work environment typically has moderate noise and minimal hazards. The role has no supervisory responsibilities.

Requirements

High school diploma, GED, or equivalent combination of education and experience.
At least 1 year of work experience in a medical clinic is desired, or prior customer service experience.
Exceptional oral and written communication, time-management, and organizational skills.
Ability to communicate professionally and courteously with employees, patients, and other individuals.
Patient-focused problem-solving mindset and ability to contribute to team goals.
Knowledge of medical products, terminology, services, standards, policies, and procedures.
Ability to remain calm in busy or stressful situations and demonstrate strong listening skills.
Willingness and ability to travel locally or regionally up to 10% of the time to assist at other centers, as needed.
Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
Ability to type at least 40 words per minute.
Basic phone and computer operation skills.
Ability to work independently and collaboratively with team members.
Ability to organize and complete work in a timely manner, with attention to detail and accuracy in reports and data.
Ability to problem-solve, multitask, and carry out instructions.
Ability to read, write, and communicate effectively in English.
Ability to perform the physical demands of the job, including standing, walking, sitting, using hands to handle objects or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling; occasionally lift or move up to 15 pounds; and use the vision and manual dexterity needed for computer work.

Nice To Haves

BLS certification preferred.
Bilingual skills are a plus.
HIPAA and AHCA experience preferred.
Healthcare experience preferred.
EMR system experience preferred.

Responsibilities

Interact with patients and visitors politely and in a friendly manner; enthusiastically greet guests entering the center.
Prepare new patient registration and complete patient check-in and check-out.
Answer phone calls professionally and courteously, taking detailed and accurate messages.
Manage the provider’s schedule by scheduling, rescheduling, and confirming patient appointments, and verifying that patients are scheduled for the correct appointment types.
Verify patient demographic information and materials provided by patients or their representatives.
Obtain insurance information, verify coverage, collect required copayments, and collect outstanding balances before visits.
Run the end-of-day financial reconciliation report and provide it, along with any cash collected, to the leader.
Send detailed Telephone Encounters to the appropriate parties.
Scan necessary documents, such as insurance cards and lab requisitions, into the EMR system.
Monitor and process incoming faxes.
Restock office supplies as needed and maintain an inventory log.
Keep the front office and lobby neat and tidy.
Maintain the confidentiality of patients’ personal information and medical records.
Participate in daily or weekly huddles.
Present patients with a customer service survey at checkout and escalate issues when immediate service recovery is needed.
Perform other duties as assigned or modified at the manager’s discretion.
Travel locally or regionally, as needed, to assist with coverage at other centers.