Patient Care Concierge I

CLAREMEDICA HEALTH PARTNERS LLC•Miami, FL

3d•Onsite

About The Position

The Patient Care Concierge is the first point of contact for patients at Claremedica and a key member of the healthcare team. Serving as a patient advocate, the role provides exceptional customer service and administrative support to help ensure smooth front-office operations and excellent patient care. The concierge greets and assists patients, schedules appointments, checks patients in and out, manages records and phone calls, and coordinates with medical staff. The role also builds strong patient relationships and helps patients feel that their health is a priority.

Requirements

High school diploma, GED, or an equivalent combination of education and/or experience.
Exceptional oral and written communication, time management, and organizational skills.
Ability to communicate professionally and courteously with employees, patients, and others.
A problem-solving mindset focused on patients and team goals.
Knowledge of medical products, terminology, services, standards, policies, and procedures.
Ability to remain calm in busy or stressful situations and demonstrate strong listening skills.
Ability and willingness to travel locally and/or regionally up to 10% of the time to cover other centers as needed.
Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
Ability to type at least 40 words per minute.
Basic phone and computer operation skills.
Ability to work independently within the role and effectively with other team members.
Ability to organize and complete work in a timely manner.
Attention to detail to ensure reports and data are accurate.
Ability to problem-solve, multitask, and carry out instructions.
Ability to read, write, and communicate effectively in English.

Nice To Haves

At least one year of work experience in a medical clinic or prior customer service experience.
Basic Life Support (BLS) certification.
Bilingual ability.
HIPAA and AHCA experience.
Healthcare experience.
Experience with an EMR system.

Responsibilities

Interact with patients and visitors politely and in a friendly manner, and enthusiastically greet guests entering the center.
Prepare new-patient registrations and complete patient check-in and check-out.
Answer phone calls professionally and courteously and take detailed, accurate messages.
Maintain and organize the provider’s schedule by scheduling, rescheduling, and confirming patient appointments.
Verify patient demographic data and materials provided by patients or their representatives.
Obtain patient insurance information, verify coverage, collect required copays, and collect outstanding balances before visits.
Confirm patients are scheduled for the appropriate appointment types.
Run the end-of-day financial reconciliation report and provide it to the leader with any cash collected.
Send detailed Telephone Encounters to the appropriate parties.
Scan required documents, such as insurance cards and lab requisitions, into the EMR system.
Monitor and process incoming faxes.
Restock office supplies as needed and maintain an inventory log.
Keep the front office and lobby clean, neat, and tidy.
Maintain the confidentiality of patients’ personal information and medical records.
Participate in daily or weekly huddles.
Present patients with a customer service survey at checkout and escalate issues when immediate service recovery is needed.
Perform other duties as assigned or modified at the manager’s discretion.