Medical Assistant II (MA II) Adult Concierge Care FT

Advocate Health•Charlotte, NC

18d•$23 - $34

About The Position

The Medical Assistant II provides patient care within the Medical Assistant scope of practice, following applicable policies and procedures and maintaining specialty-related training and competency. The role supports providers and patients through clinical rooming, procedures, laboratory work, medication and vaccine administration, and related practice operations. The position requires age-appropriate care across the lifespan and the ability to assess and interpret patient information according to age-specific needs and departmental policies and procedures. This is a full-time, 40-hour-per-week position scheduled Monday through Friday, 0700–1600. It is sign-on bonus eligible based on eligibility. The listed pay range is $22.90–$34.35. Education and certification requirements vary by division. Minimum requirements include a high school diploma or GED and, depending on the division, completion of an accredited or approved Medical Assistant program, qualifying clinical military training, EMT training, or specified recent Medical Assistant experience. Required credentials may include BLS certification, CMA or RMA certification, and completion of system competency assessments or other division-specific requirements. The role requires two years of experience in a clinical practice setting as a Medical Assistant, along with technical, communication, computer, and customer-service skills. The work involves frequent movement and lifting, exposure to mechanical, electrical, chemical, and blood/body-fluid hazards, and use of protective equipment as needed. Advocate Health describes a comprehensive Total Rewards offering that includes competitive compensation, eligible premium and incentive pay, potential annual performance-based increases, paid time off, health and welfare benefits, family benefits, retirement plans with employer match, financial wellness programs, and educational assistance. Program eligibility may depend on employment status or FTE.

Requirements

High school diploma or GED.
Two years of experience in a clinical practice setting as a Medical Assistant.
Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after competency has been demonstrated.
Excellent communication and interpersonal skills, including the ability to develop rapport and maintain positive, professional relationships with patients, teammates, and physicians.
Proficient computer skills, including keyboarding, navigating a Windows operating system, and using electronic mail, with exposure to electronic medical record systems.
Customer-service skills that support a positive patient experience.
Education requirements vary by division: completion of an accredited or approved Medical Assistant program; qualifying structured clinical military training documented per DD214 or EMT training in certain divisions; or, in IL/WI and Floyd & Navicent divisions, two years of verifiable full-time Medical Assistant experience within the last five years may substitute for program completion.
Certification requirements vary by division and may include current or timely-obtained American Heart Association BLS certification and CMA or RMA certification from an organization listed for the applicable division.
Certain divisions require successful completion of Atrium Health's competency assessment.
Must be able to demonstrate knowledge and skills necessary to provide age-appropriate care and understand growth and development across the lifespan.
Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday.
Ability to lift 35 pounds without assistance; use patient-handling equipment and another team member when available for patient lifts over 35 pounds or when a patient cannot assist.
Must have functional speech, vision, hearing, and touch and the ability to use fine-hand manipulation skills.
Must wear protective clothing and equipment as needed when exposed to workplace hazards.
Must operate equipment necessary to perform the job.

Nice To Haves

Successful completion of a system-approved program to become a primary trainer for new teammates is required in Greater Charlotte.
Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) may be required within one year in select Wake Forest areas.
Wake Forest division requirements include demonstrating professional practice advancement through professional governance, safety coach, super-user, vaccine coordinator, SPICE or OSHA/IP certificate holder for the unit, and achieving six points from the list of additional market responsibilities.

Responsibilities

Follow Medical Assistant scope of practice, policies, and procedures, and maintain training and competency for the area of specialty.
Perform rooming and visit tasks, including vital signs, medication reconciliation, medical history, health maintenance, allergy review, and screenings.
Assist providers with or perform ordered procedures.
Perform laboratory duties, including venipuncture, specimen collection, labeling and packing, lab order and requisition preparation, and results tracking.
Perform point-of-care testing and CLIA-approved waived laboratory and practice-specific diagnostic tests according to applicable orders and standards.
Safely administer medications and vaccines according to the rights of medication administration.
Perform other assigned duties, which may include medication refills, insurance authorizations, safety and regulatory logs, patient messaging, ordering medications and supplies, scheduling appointments, and referrals.
Communicate effectively and promptly, work as part of a team, and escalate concerns appropriately.
Maintain a clean work environment; clean instruments and equipment appropriately; and ensure equipment and supplies are working and areas are stocked.
May assist with training and onboarding teammates.
May serve as a role champion or committee member.
Provide care appropriate to patients' ages and developmental needs, using relevant patient data and departmental policies and procedures.