Medical Assistant II (MA II) University Urgent Care FT

Advocate Health • Charlotte, NC

3d • $23 - $34

About The Position

The Medical Assistant II performs the functions of a Medical Assistant I, including preparing and rooming patients, supporting clinical integration, performing laboratory procedures, assisting physicians and advanced practice professionals with procedures, and administering routine medications under their orders or approved standing orders and protocols.

The role follows through on procedure and test requests, pre-approved care algorithms, appointment scheduling, and referrals. The Medical Assistant II refers questions to registered nurses and physicians or advanced practice professionals according to scope-of-practice guidelines and relays information to patients as directed. The position communicates with clinicians and other care team members to support clinic flow and provide patients with accurate, timely information.

Under clinical supervision, the Medical Assistant II performs basic and advanced clinical tasks based on specialty skills and demonstrated competencies. Tasks may include suture and staple removal, audiograms, laboratory procedures, phlebotomy, EKGs, spirometry, Holter monitor application, and prescription refills under approved protocols. The role provides care appropriate to the ages and developmental needs of patients, following departmental policies and procedures.

Requirements

• GED or high school equivalency diploma.
• Completion of an accredited or approved Medical Assistant program.
• At least 2 years of experience as a Medical Assistant in a clinical practice setting.
• One of the following certifications: CMA from the American Association of Medical Assistants (AAMA); CCMA from the National Healthcareer Association (NHA); RMA from American Medical Technologists (AMT); NCMA from the National Center for Competency Testing (NCCT); or CMAC from the American Medical Certification Association (AMCA).
• Basic Life Support (BLS) for Healthcare Providers certification from the American Heart Association (AHA), to be obtained within 45 days unless the department leader determines it is not required.
• Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrating competency.
• Excellent communication and interpersonal skills, including the ability to build rapport and maintain positive, professional relationships with patients, team members, and physicians.
• Proficient computer skills, including keyboarding, navigating a Windows operating system, and using electronic mail; exposure to electronic medical records systems.
• Customer service skills that support a positive patient experience.
• Ability to perform the physical activities described, including lifting up to 35 pounds without assistance and using patient handling equipment with another team member when required for heavier or assisted patient lifts.
• Functional speech, vision, hearing, and touch, with fine-hand manipulation skills.
• Ability to wear protective clothing and equipment as needed when exposed to workplace hazards.

Responsibilities

• Prepare and room patients and support clinical integration.
• Perform laboratory procedures and assist physicians or advanced practice professionals with procedures and routine medication administration under orders or approved protocols.
• Follow through on procedure and test requests, pre-approved care algorithms, appointment scheduling, and referrals.
• Refer questions to registered nurses and physicians or advanced practice professionals according to scope-of-practice guidelines, and relay information to patients as directed.
• Communicate with physicians, advanced practice professionals, and other care team members to support smooth clinic flow and provide accurate, timely patient information.
• Perform basic and advanced clinical tasks within demonstrated specialty competencies and under clinical supervision, including tasks such as suture and staple removal, audiograms, laboratory procedures, phlebotomy, EKGs, spirometry, Holter monitor application, and protocol-based prescription refills.
• Provide care appropriate to patients' ages and developmental needs, in accordance with departmental policies and procedures.
• Operate equipment necessary to perform the job.

Benefits

• Sign-on bonus eligibility, based on eligibility.
• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational assistance program.
• Competitive compensation, premium pay for eligible shifts or on-call work, incentive pay for select positions, and potential annual performance-based increases.
• Career development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED