Medical Assistant (MA) - Urgent Care

ConvenientMD • Dover, NH

1d

About The Position

ConvenientMD is hiring a Medical Assistant to support high-quality patient care, assist healthcare providers, and help ensure smooth clinic operations. The role involves patient interaction and education, clinical support and procedures, accurate electronic health record documentation, medication administration under licensed-provider supervision where permitted, and coordination with the clinical team. Medical Assistants may also assist with discharge planning and support the training of new clinic team members.

The schedule requires 12-hour shifts. Full-time employees work three shifts per week, including at least four weekend shifts per month; part-time employees work two shifts per week, including at least two weekend shifts per month; and per-diem employees work four shifts per month, ideally one shift per week. Employees must be flexible to work nights, weekends, and holidays. They may need to work at other ConvenientMD locations within an hour of their primary clinic and travel for training shifts within that commute range.

Applicants must have a high school diploma or GED, qualifying Medical Assistant certification and experience or equivalent work experience, and an accepted BLS certification. The role values compassionate, patient-focused service, effective communication and collaboration, confidentiality, teamwork, and technical proficiency. One to two years of urgent care or emergency department triage experience is preferred.

Requirements

• High school diploma or GED.
• Medical Assistant certification with at least one year of experience, or two years of experience working as a Medical Assistant.
• Basic Life Support certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts according to the applicable full-time, part-time, or per-diem schedule, including required weekend shifts.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts within a one-hour commute of the primary clinic.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
• Compassionate, authentic, patient-focused approach; proactive written and verbal communication; effective collaboration; and strong teamwork.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Engage with patients professionally, answer questions, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Offer guidance on lifestyle modifications, preventive healthcare, and follow-up care.
• Address patient questions and concerns to help them understand their health status and treatment options.
• Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
• Perform basic clinical procedures, including taking vital signs, obtaining medical histories, performing phlebotomy, and assisting with minor medical procedures.
• Accurately document patient information in electronic health records in compliance with privacy regulations.
• In New Hampshire and Maine only, administer prescription medications under the supervision and direction of licensed healthcare providers and in accordance with state regulations and guidelines.
• Prepare and administer medications accurately, understanding dosages, routes, and potential side effects.
• Coordinate patient care with clinical team members and communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and may assist with discharge.
• Welcome and support the training of new clinic team members.
• Work 12-hour shifts and maintain the availability described for the applicable employment schedule, including required weekend shifts and flexibility for nights and holidays.
• When needed, work at up to three other ConvenientMD locations within an hour of the primary clinic and travel for training shifts within an hour of the primary clinic.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED