Medical Assistant (MA) - Urgent Care

ConvenientMD • Waterville, ME

1d • $21 - $26

About The Position

ConvenientMD is hiring a Medical Assistant to support high-quality patient care and smooth clinic operations in an urgent care setting. The role involves interacting with patients, assisting healthcare providers, carrying out basic clinical procedures, documenting care, and coordinating with the clinical team. In New Hampshire and Maine only, the Medical Assistant may administer prescription medications under the supervision and direction of licensed healthcare providers and in accordance with state regulations.

The position requires 12-hour shifts. Full-time employees work three shifts per week, including at least four Saturday or Sunday shifts per month. The posting also describes part-time and per-diem schedules. Employees must be flexible to work nights, weekends, and holidays, travel to other nearby clinic locations when needed, and travel for training shifts. The role requires a high school diploma or GED, qualifying Medical Assistant certification or experience, and an accepted BLS certification.

Requirements

• High school diploma or GED.
• Medical Assistant certification with at least one year of experience, or two years of experience working as a Medical Assistant.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts; full-time schedule requires three shifts per week and at least four Saturday or Sunday shifts per month.
• Flexibility to work nights, weekends, and holidays.
• Ability to travel to other nearby clinic locations and to training shifts when required.
• Compassionate, authentic, and patient-focused approach.
• Proactive and confident written and verbal communication skills, including the ability to raise concerns directly and professionally.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative team orientation.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.
• Experience with Experity.

Responsibilities

• Engage with patients professionally, answer questions, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Offer guidance on lifestyle modifications, preventive healthcare, and follow-up care.
• Address patient questions and concerns to help them understand their health status and treatment options.
• Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
• Take vital signs, obtain medical histories, perform phlebotomy, and assist with minor medical procedures.
• Document patient information accurately in electronic health records while complying with privacy regulations.
• In New Hampshire and Maine only, administer prescription medications under the supervision and direction of licensed healthcare providers and follow state regulations and guidelines.
• Prepare and administer medications accurately, with knowledge of dosages, routes, and potential side effects.
• Communicate patient information and updates effectively to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge when needed.
• Welcome and support the training of new clinic team members.
• Work 12-hour shifts and be flexible to work nights, weekends, and holidays.
• Travel to at least three other ConvenientMD locations within one hour of the primary clinic if needed, and travel for training shifts within a one-hour commute.

Benefits

• Urgent care services at no cost to team members and their families.
• Health insurance, dental insurance, and vision insurance coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on hotels, travel, entertainment, restaurants, and other services and products.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED